Service Coord Tier 2

Trail Point Ridge
16397 Glory Lane
Eden Prairie, MN 55344, USA

Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It’s why we’re more than housing—we combine quality affordable homes with our on‑site Advantage Services—because we believe that all people can thrive with the right support and opportunities. Today, over 13,000 people—families, seniors, veterans, and people with disabilities and other barriers—call a Common Bond community “home.”

Our core values are Respect, Integrity, Partnership, Innovation, and Excellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team.

• Work‑life balance
• Employee referral program
• Benefits based on eligibility:
  Health insurance, Dental, Vision, PTO, Sick Time, Floating Holiday, Employer matching, 401(k), STD/LTD, Life insurance, and a variety of employee‑paid benefit options
• A respectful and growth‑oriented workplace
• Employee recognition and rewards program
• A chance to make a difference in the community!
• Ongoing training and professional development

The Service Coordinator II will be responsible for providing independent service coordination for residents, including those in permanent supportive housing when assigned, as well as promoting community building and engagement. This role emphasizes motivational interviewing, person‑centered planning, compliance adherence, budget stewardship, and contributes subject‑matter expertise to the team.

• Conduct thorough strengths‑based assessments; develop and drive resident‑centered, asset‑based service plans using motivational interviewing.
• Respond to resident crises independently, with consultation as needed; coordinate warm handoffs to clinical or emergency services.
• Manage a defined caseload of permanent supportive housing households with proactive outreach and engagement, when assigned.

• Collaborate with 3rd‑party property management to address lease violations and coach residents back to good standing.
• Coordinate multi‑party case conferences for complex tenancy issues.

• Inform residents of home base site(s) of important information and programming opportunities happening at their housing community through a monthly newsletter.
• Listen intentionally to residents, gathering ideas on programming and services they want to see.
• Involve residents in activities and programs taking place within their housing community.
• Collaborate with residents on the design of activities and programs taking place within their housing community.
• Empower residents to lead on issues they care about within their community.

• Operates with moderate autonomy; independently prioritizes caseload, escalates risk appropriately, and adheres to program standards.
• Influences site‑level practices through compliance, budget stewardship, and program co‑design.
• Serve as a resource to peers on community partner navigation and tenancy support strategies.
• Model collaborative problem‑solving and constructive conflict resolution with internal/external partners.

• Maintain timely, complete records in ETO; uphold Housing Support/GRH program compliance (as applicable).
• Follow organizational policies for expense management and site‑level budget tracking/reporting.
• Contribute to continuous improvement of documentation practices and data quality.

• Follows through with own job responsibilities and assignments.
• Engages in constructive problem solving and conflict resolution.
• Provides information needed by other team members in a timely and effective manner.
• Gives and receives feedback to and from supervisor and other team members.
• Utilize Microsoft 365 tools,…