Lead Technical Product Manager

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives.

Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.

The Technical Product Manager (TPM) is accountable for driving the technical strategy, software delivery, and federation model for Avery across multiple business units within United Healthcare and Optum. This role partners closely with software engineering, architecture, security, AI platform, operations, and business teams to deliver scalable, secure, reusable conversational AI capabilities. In order to support this need, the TPM will translate complex business and technical requirements into actionable engineering roadmaps, backlog priorities, platform capabilities, APIs, integrations, and delivery plans.

Also critical to success is the ability to understand modern software engineering practices and use AI-assisted development tools such as Codex to accelerate prototyping, clarify requirements, support solution design, and improve delivery outcomes. The TPM will need to work with internal constituents to synthesize qualitative and quantitative measures including platform adoption, operational performance, delivery throughput, reliability, defect trends, call obviation, containment, average handle time, and customer satisfaction data such as NPS (Net Promoter Score) in order to help establish a balanced prioritization approach.

By doing so, the TPM will develop a shared technical product vision and roadmap for the future of Avery Federation and the United Healthcare Member Experience.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Drive technical product strategy, platform vision and roadmap development for Avery Federation
• Partner with software engineering, architecture, security, AI platform and operations teams to define scalable solutions
• Partner with architecture, security, responsible AI, privacy, and engineering teams to establish federation guardrails and ensure federated solutions meet enterprise requirements for security, reliability, observability, data handling, AI safety, and architectural consistency.
• Prioritize platform capabilities, technical debt, modernization, operational needs and new functionality through adaptive backlog management
• Facilitate technical design reviews, architecture discussions, integration planning and cross-team dependency management
• Use AI-assisted development tools including Codex to accelerate prototyping, improve requirements clarity and support engineering delivery
• Identify business and technical opportunities for improvement using data analytics, platform performance, customer/colleague feedback and pain points
• Serve as the technical product champion for federation capabilities, APIs, integrations, orchestration frameworks and platform governance
• Track federation success metrics including adoption, onboarding time, delivery velocity, platform reuse, reliability, operational quality, and developer experience.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 5+ years of Technical Product Management experience supporting software engineering teams, product vision and strategic roadmaps
• 3+ years of experience delivering enterprise-scale software platforms, APIs, cloud-based applications, conversational AI or AI-powered solutions
• Proven working knowledge of software engineering principles, system architecture, SDLC / agile delivery practices
• Proven…