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Service Manager

Job in Eden, Rockingham County, North Carolina, 27288, USA
Listing for: TRI
Full Time position
Listed on 2026-07-25
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Manager, Customer Service Rep
Job Description & How to Apply Below

Service Manager

Tri City Automotive Group

Responsibilities
  • Ensure customers receive prompt, courteous, and effective service
  • Serve as a liaison between technicians and customers
  • Take ownership of customers' experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
  • Manage and hire technicians and service advisors
  • Interview and make new hires
  • Distribute work between technicians
  • Prioritize required services
  • Ensure customers have a positive dealership experience
  • Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
  • Spend quality time building relationships with the customers
Requirements
  • Demonstrated ability to manage others
  • Organized and friendly personality
  • Dealership experience preferred
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