Clinical Support Associate

Clinical Support Associate

The Clinical Support Associate assists the Clinical Operations Team within a limited scope of defined responsibilities in carrying out one of the assigned roles (collection/processing of laboratory samples, data entry of clinical data or administrative/front office support).

• Phlebotomy/Laboratory Responsibilities:
  • Assist in the conduct of clinical trials by performing phlebotomy and laboratory tasks in accordance with the study protocol, GCP, ICH Guidelines, and Velocity's SOPs
  • Perform venipuncture, capillary puncture and/or other fluid collection within scope of the protocol and local law and regulations
  • Process, package and ship laboratory specimens as required per protocol and IATA regulations, if applicable
  • Track, order and maintain inventory of all laboratory and study related supplies throughout course of the clinical trial
  • Communicate with coworkers, leadership, study subjects, sponsors, CROs, and vendors under the direction of the Clinical Research Team
  • Maintain confidentiality of patient protected health information
  • Escalate potential patient safety issues to Clinical Research Team
  • Clean, organize, and disinfect the patient care, lab and lab equipment areas as needed
• Data Entry Responsibilities:
  • Assist in the conduct of clinical trials by performing data entry tasks in accordance with the study protocol, GCP, ICH Guidelines, and Velocity's SOPs under the direction of the Clinical Research Team
  • Enter source data into the sponsor's and/or vendor's data portal
  • Resolve basic queries that do not require a change in the clinical source chart per Velocity SOPs
  • Escalate missing and/or inconsistent data identified in the subject's chart to Clinical Research Team
  • Demonstrate basic understanding of good documentation practices when transferring data to sponsor/CRO data capture systems
  • Maintain confidentiality of patient protected health information
• Front Office/Admin Core:
  • Maintain confidentiality of patient protected health information
  • Prepare source document charts, copy and/or file medical records and study related documents as required
  • Perform front office duties as needed including but not limited to answering phones, scheduling subjects appointments, making reminder calls and updating patient tracking systems
  • Instruct patients on completing applicable paperwork upon check in
  • Other duties as assigned

• High school graduate and/or technical degree
• Phlebotomy if applicable and required by state law
• Basic knowledge of medical terminology
• Basic ability to use the following technology:
  Computers, Microsoft Office software, fax, copier, and multi-line telephone.
• Basic understanding of verbal, written, and organizational skills
• Ability to work as a team player
• Ability to read, write, and speak English
• Ability to multi-task
• Ability to follow written guidelines
• Ability to be flexible/adapt as daily schedule may change rapidly

• Sit or stand for long periods of time
• Communicate in person and by a telephone
• Limited walking required
• Limited to lifting up to 30 pounds