Director, IT PMO

Position Overview


The Director of the IT Project Management Office (IT PMO) leads the IT PMO, which provides delivery and governance of technology and data driven projects across the Company. The Director, IT PMO is responsible for ensuring project delivery quality, cost management, and policy compliance across all IT portfolios. This role leads the annual Portfolio & Technology Roadmap planning exercise and maintains the Company's Technology Roadmap.

The Director, IT PMO provides oversight for IT portfolio management; project and change management standards; program and project governance; PMO procedures, tools, and reporting.

The Director, IT PMO manages, coaches, mentors, and develops the IT PMO team and 3rd party contractors.

Duties and Responsibilities:

• Overall responsibility for PMO management and delivery quality of IT portfolio projects, including project and change management, project budget management, and policy compliance.

• Accountable for operational and financial results of PMO.

• Manage stakeholder relationships, positioning IT as a trusted advisor across client portfolios.

• Meet commitments to internal clients and delivers initiatives to support Company objectives, IT priorities, and functional goals.

• Provides strategic direction, coaches and mentors project management staff.

A Day in the Life


Leadership

• Recruit, retain and develop strong management team that assumes ownership and responsibility for each of their areas and personnel.
• Provide oversight for contract PMO resources, System Integrators, and other vendor partners involved in delivery IT projects.
• Set clear objectives and expectations for PMO and manage team performance accordingly. Monitor and provide continual feedback to associates regarding job results through coaching and counseling. Provide supportive feedback and address employee performance proactively.
• Ensure compliance with policies and procedures.
• Be available to handle critical issues and escalations during standard business hours and after hours as required to ensure continued business operations.
• Ensure PMO is operating in alignment with appropriate industry standards and best practices for project and change management. Define new procedures, processes and tools for continuously improving operational support and efficiency, delivering enhancements, and minimizing costs.
• Ensure appropriate communications are in place to status problems and projects.

Project Management:

• Develop, plan and implement strategy for company-wide IT project management.
• Provide strategic communication with Executive and Senior Leadership necessary to report project management plans and opportunities and plans to ensure agreement on required business objectives, resources, financials and project deliverables.
• Prepare and maintain the capital and expense budget for IT PMO Project Portfolio.
• Oversee definition, implementation, and reporting of project governance, project plan, project budget, and project resourcing for IT PMO projects.
• Actively pursue issue resolution, communicate project status/issues to stakeholders and escalate issues as needed.
• Maintain awareness and knowledge of contemporary project management methodology, and provide suitable interpretation to Executive and Senior Leadership, Directors, Managers and pertinent associates within the organization.
• Contribute to the evaluation and development of overall IT strategy and performance with SVP and IT Leadership Team.

You'll Come With


Education: B.A. or B.S. required. MBA preferred

Licenses/Certification/Registration: Project Management Professional (PMP) preferred but not required

Experience:

• Senior PMO leadership role in mid/large sized retail organization or 2+ years at Director+ level in Management Consulting, including consulting project management experience for Retail clients.
• Experience across multiple retail technology portfolios (Stores, Supply Chain, Merchandising, Corporate, Infrastructure, Cyber)
• Extensive management experience of teams with 5+ employees
• Proven ability to drive the "Customer Experience" and continuously deliver results
• Experienced with PMO KPIs and reporting
• Experienced applying Change Management frameworks (e.g.,…