Assistant Service Manager

The Assistant Service Manager is responsible for the operational management and effective daily leadership and administration of the engineering, concierge, & janitorial teams with the objectives of safely, efficiently, and effectively operating machinery and systems in a cost‑effective manner. The Service Manager must ensure the highest level of professionalism while meeting the clients’ needs and a commitment to achieving the goal of 100% uptime throughout the teams.

Responsible for protecting and improving the value of the client’s assets and ensuring that building engineering systems continue to perform their intended function. The Service Manager will implement and manage the reliability‑based maintenance function, execute equipment inspection and monitoring programs, define and implement maintenance best practices, and continuously evaluate current maintenance, operations and reliability methods to enhance effectiveness and increase value‑maximizing performance.

• Monitors operation and maintains refrigeration, water cooling and air conditioning equipment; boilers, heating, ventilating and hot water equipment; pumps, valves, piping and filters; other mechanical and electrical equipment; reviewing logs as necessary to assure proper operation of equipment; responsible for reporting any problems/malfunctions on an as‑needed basis. Performs preventive tasks when required. Oversees repair and P.M. of HVAC systems; determines frequency of repair and/or P.M. for HVAC systems.
• Ensures the availability of an adequate inventory of tools and other supplies to operate the building. Specific duties include but are not limited to preparing and submitting purchase order requests, developing sources for stock materials and performing periodic checks of inventory levels and equipment conditions.
• Responsible for overseeing the activities of contractors working within the building either as representatives of the building itself or tenants operating within the buildings.
• Responsible for overseeing concierge & janitorial teams throughout. This includes scheduling, education/enhancement, and discipline.

• Identify safety hazards within the building and incorporate the remediation of such hazards to ensure that the building’s staff and occupants work in a safe environment. Implement, administer, and manage safety training program.
• Ensure compliance with all regulatory laws and guidelines as they relate to the operation of the building’s infrastructure. Responsible for alerting management of building discrepancies.
• Maintain all infrastructure and compliance documentation for the building including up‑to‑date building drawings and single‑lines as well as documentation mandated for the purpose of maintaining regulatory compliance with Federal, State or Local law.

• Supervise and manage building maintenance staff including hiring, training and personal development.
• Ensure that the FWF (Facility Workflow) is a well‑understood process among the building staff, engineers, tenants and contractors who perform work on the building’s critical infrastructure.
• Develop QA/QC processes and enhance Central Energy Plant policies / procedures.
• Facilitate MEP and infrastructure assessments.
• Provide a greater emphasis on the management of preventative vs. corrective maintenance.
• Support and continue implementation of recent staff schedule changes.
• Assist with design standards and be a resource for operational issues.

• Provides training and support aimed at expanding the capabilities of the operations staff. Demonstrating the proper use and care of tools and instruments, giving hands‑on instruction in basic maintenance, safety and troubleshooting procedures, recommending relevant outside engineering courses for enrollment and instilling an overall level of professionalism in manner and appearance.
• Stays abreast of changes (safety and code) in the field through seminars and other educational means.
• Provides information for input to client work order tracking system to initiate work orders for unscheduled jobs, develop materials lists for ordering, and may be required to provide technical…