Automotive Service Advisor

Edgewood, United States | Posted on 07/30/2026

Job Type: Full-Time

Schedule: 5-Day Work Week | Rotating Saturdays | Closed Sundays

Rich Ford Edgewood is seeking an experienced, customer-focused Automotive Service Advisor to join our busy service department. If you have dealership service advisor experience, enjoy helping customers, and thrive in a fast-paced environment where your earnings reflect your performance, we want to hear from you.

This is an excellent opportunity to join a respected Ford dealership with a strong customer base, supportive management, and room for long-term career growth.

• Greet customers and provide an exceptional service experience from vehicle check-in through delivery
• Listen to customer concerns and accurately document repair and maintenance needs
• Recommend factory maintenance and additional services based on vehicle inspections
• Prepare repair orders and schedule service appointments
• Communicate repair estimates, timelines, and vehicle updates
• Coordinate with technicians and the parts department to ensure efficient repairs
• Keep customers informed throughout the repair process
• Assist with warranty repairs and rental vehicle arrangements when needed
• Build lasting customer relationships that generate repeat business and positive reviews

• Automotive Service Advisor experience required
• Dealership experience preferred
• Excellent customer service and communication skills
• Strong sales and upselling ability
• Organized with excellent multitasking skills
• Experience using dealership management systems is a plus
• Professional appearance and positive attitude
• Valid driver's license with a good driving record
• 100% Commission Pay Plan
• 401(k)
• Paid Vacation
• Ongoing training and professional development
• Stable, full-time position
• 5-day work week
• Rotating Saturdays
• Closed Sundays

At Rich Ford Edgewood, we're committed to providing outstanding customer service while creating a workplace where employees can build rewarding, long-term careers. We value hard work, reward performance, and provide the support and resources our team needs to succeed.