Member Services Representative

Description

* Cove Federal Credit Union will be merged with UK Credit Union effective 4/1/2026, this position will report to work in the current Cove FCU Branch*

Title: Member Services Representative

Department: Retail Branches

Reports To: Branch Sales Manager III

Job Grade: 8

FLSA: Non-Exempt Last Modified: 3-24-2025

It's a Job ... Only better!

At UKFCU, we're more than a Credit Union - we're a community, and we've been proudly serving our members since 1937! As a rapidly growing, not-for-profit organization, we're dedicated to making a real difference in the lives of our members and employees alike. If you're looking for a workplace where you can grow, make an impact, and have fun while helping others, UKFCU is the place for you!

Why This Role Matters

As a Member Services Representative, you will be the face of UKFCU, providing essential financial services and support to our members. You will process transactions, assist with account inquiries, and educate members about credit union products that align with their financial needs. Your ability to provide exceptional service will directly contribute to member satisfaction and the success of our organization.

What You'll Do

Member Services & Transaction Processing:

• Provide account services, including deposits, withdrawals, check cashing, and loan payments.
• Follow transactional guidelines to safeguard our members and credit union while processing account-related requests.
• Update member account records as needed, maintaining accurate records of member transactions.

Sales & Relationship Building:

• Interview members to assess financial needs and recommend appropriate credit union products.
• Cross-sell credit union services, including loans, savings plans, and financial tools.
• Participate in sales development training and activities to enhance service offerings.
• Regularly contact members via email and phone to maintain relationships and share sales opportunities.

Account Management & Compliance:

• Notarize documents, research accounts, perform account maintenance, open deposit accounts (consumer, business, IRA), originate loan applications, inform members of loan decisions, explain loan documents to members.
• Ensure compliance with federal, state, and local regulations.
• Maintain confidentiality of member and employee information.

Operational Support & Problem Resolution:

• Assist in resolving member concerns, escalating issues as necessary.
• Reconcile cash drawers and maintain accurate cash handling procedures.
• Stay updated on industry trends, competitor practices, and regulatory changes.

Qualifications

Who You Are

Experience & Education

• Three to five years of similar or related experience preferred.
• High school diploma or equivalent required.
• Experience with customer service and financial transactions preferred.

Skills & Strengths

• Strong customer service and communication skills.
• Ability to perform financial calculations and handle cash transactions accurately.
• Proficiency in financial software and Microsoft Office applications.
• Ability to multitask and manage time effectively.

Key Traits

• Professionalism in all interactions.
• Integrity in decision-making and compliance practices.
• Commitment to teamwork and collaboration.
• Accountability for meeting performance goals and deadlines.
• Adaptability to changing policies and regulatory requirements.

What's In It for You?

• Competitive salary and industry-leading benefits.
• Opportunities for professional growth and leadership development.
• A chance to make a lasting impact on our members and the organization's future.

Legalese

Equal Opportunity Employer
UKFCU is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

At-Will Employment
Employment with UKFCU is deemed "at-will," which means that either you or the company may terminate the employment relationship at any time, with or without cause or notice, unless otherwise provided by law.

Physical and Cognitive…