Business Operations Specialist; Financial Specialist II

Title: Business Operations Specialist (Financial Specialist II)

Salary:$38,910.00

Contract Term Length:12 Months

Standard

Hours:

37.5

Work Location:Discretionary Hybrid

FLSA Status:Non-Exempt

College: Gateway Community & Technical College

Campus

Location:

Gateway Edgewood Campus

Department: Business Operations

Gateway Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Performs intermediate financial operational duties, primarily the collection, billing, and maintenance of student account receivables. Upholds strict and complex financial and confidentiality standards in a respectful and customer‑focused manner.

• Focuses on Business Office operations involving Student Financial Accounts.
• Assists with student invoicing, cash receipts of tuition and fees, receivables, refunds, return collection.
• Recommends adjustments and escalates problems to other departments or to higher levels.
• Personally calls outstanding student accounts to resolve issues in hopes of leading to collection of outstanding tuition, maintaining headcount and supporting retention efforts.
• Leads collection efforts following legal, acceptable practices.
• Assists in building, balancing, invoicing and collecting Third Party Contacts from the companies and community we serve.
• Cashiering, processing student payments.
• Post and tracks manual bookstore charges.
• Reconciles daily cash receipts and prepares bank deposits.
• Confirms closing reports and transaction from previous business day for accuracy.
• Daily deposits of Misc. cash collection and preparation of paperwork for correct journal entry.
• All other duties as assigned.

• Bachelor's degree or equivalent and 2-4 years of relevant experience.
• Detail‑oriented, self‑motivated, ability to work independently and adapt seamlessly to fast‑paced, dynamic environments.
• Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities effectively and meet tight deadlines.
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word).

• 4-6 years of experience
• Previous experience in a community college setting
• Strong financial operations and accounting skills, including experience with billing, receivables, and cash handling

• Exceptional attention to detail and accuracy in managing financial data and ensuring compliance
• Excellent communication and customer service skills
• Effective time management and multitasking abilities in a fast‑paced, deadline‑driven environment
• Discretionary Hybrid - This position may be considered for a discretionary hybrid work arrangement following the successful completion of the probationary period. Approval of any hybrid schedule is contingent upon supervisory authorization, alignment with institutional operational needs, and adherence to a maximum of two (2) remote workdays per week.

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.