Administrative Support Specialist

Where Banking Feels Like Belonging

At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co‑workers and communities - helping to navigate life's little and big moments.

Reporting to a Contact Center Manager, this role serves as the first point of contact for board members, vendors, and visitors while providing administrative and operational support to the contact center team while supporting key clerical and member service functions. This role plays a critical role in delivering a seamless member experience by ensuring efficient front office operations and supporting timely fulfillment of member requests across multiple service channels.

• Administrative & Clerical Support:
  • Accurately process routine transactions and administrative requests to ensure timely and compliant member service delivery, including:
    • Check orders
    • AARP membership payments
    • Courtesy pay requests (scanning into archiving system and adding member courtesy pay preference to the system of record)
    • Verifications of deposit (rental, assisted living, long term care)
  • Supports supply management for the contact center, including ordering and maintaining office and stationery inventory.
  • Ensure the lobby and reception area are clean, organized, and compliant with branding and communication standards.
• Member Services and Operational Support:
  • Provide administrative support to the contact center team, including:
    • Accessing the credit union archiving system for member requested documents (statements, check copies, tax documents) made via phone, email, video conferencing or chat and mailing requested documents to members.
    • Ensure timely and secure distribution of incoming member correspondence and outgoing member requests for cashier's checks to support operational efficiency and responsiveness.
  • Utilize internal systems to retrieve, update, and manage member information and documentation.
  • As needed, provide coverage for the Operations receptionist desk to ensure a professional and welcoming experience for board members, vendors, and visitors.
• Compliance &
  
  Risk Management:
  
  
  • Adhere to all applicable federal regulations and internal policies, including:
    • Information Security and data privacy standards.
    • Bank Secrecy Act (BSA)
  • Maintain confidentiality of member and organization information at all times.
  • Complete all required training and ensure ongoing compliance with organizational standards.
• Additional Responsibilities:
  • Perform other related duties and special projects assigned to support the needs of the business.
  • This is a hybrid position requiring regular onsite presence at the main office (minimum three days per week) to support front desk and operational responsibilities.

• Education: High School diploma or equivalent.
• Experience: Working with document management/archiving systems and member account platforms.
• Knowledge, Skills, and Abilities: Knowledge of general clerical duties; professional telephone manners required; self‑motivated; typing skills required; knowledge of financial institution procedures, basic principles of debits and credits, and commercial mathematics; knowledge of personal computers, software applications, and business office equipment; requires good interpersonal and interaction skills, and organization and oral communication skills; must have the ability to work as part of a team and handle multi‑tasked, fast‑paced environment.

Offers are based on experience and education. $35,400 - $56,600 annually (On‑site)

APGFCU provides comprehensive benefits such as medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the…