Fraud Investigator

Where Banking Feels Like Belonging

At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co-workers and communities - helping to navigate life's little and big moments.

At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co-workers and communities - helping to navigate life's little and big moments.

As a Fraud Investigator, you'll play a critical role in protecting APGFCU, our members, and our communities from financial fraud and criminal activity. You'll investigate suspicious activity, identify emerging fraud trends, collaborate with internal and external partners, and take swift action to mitigate losses and protect member accounts. You’ll also support APGFCU’s compliance with applicable regulations by identifying and escalating suspicious activity, maintaining investigative documentation, and helping safeguard the organization from operational and financial risk.

Success in this role comes from combining strong analytical skills, sound judgment, attention to detail, and a passion for helping people navigate challenging situations with professionalism and empathy.

• Investigate Fraud and Financial Crimes (40%):
  Conduct investigations involving account takeover, identity theft, check fraud, ACH fraud, card fraud, wire fraud, new account fraud, loan fraud, elder financial exploitation, deceased member fraud, and other suspicious activities. Document findings, preserve evidence, and maintain accurate case records. Recognize, investigate, document, and report suspected Elder Financial Exploitation in accordance with established procedures and applicable reporting requirements.
• Detect and Prevent Fraud Losses (20%):
  Analyze alerts, reports, surveillance footage, call recordings, wire requests, fraud detection tools, and transactional activity to identify risks and take timely action to prevent or minimize losses.
• Member and Internal Partner Support (15%):
  Serve as a trusted resource for branch staff, contact center teams, and members by answering fraud-related inquiries, providing guidance, educating on fraud trends, and assisting with fraud claim investigations.
• Collaborate with Internal and External Partners (10%):
  Work closely with business units, law enforcement agencies, financial institutions, merchants, insurance providers, and industry partners to investigate cases, recover losses, support prosecution efforts when appropriate, and facilitate recovery opportunities.
• Maintain Documentation and Regulatory Compliance (10%):
  Prepare investigative reports, subpoenas, evidence packages, police reports, and other required documentation while ensuring compliance with applicable laws, regulations, policies, and procedures. Monitor fraud losses, support recovery efforts, coordinate funds owed to the credit union, and assist with insurance loss reporting when appropriate. Maintain the confidentiality and security of member, employee, investigative, and organizational information in accordance with APGFCU policies and legal requirements.
• Monitor Trends and Recommend Improvements (3%):
  Identify emerging fraud patterns and provide recommendations to leadership regarding fraud prevention strategies, operational improvements, and risk mitigation efforts.
• Perform Additional Responsibilities (2%):
  Participate in special projects, cross-functional initiatives, training activities, and other duties that support department and organizational objectives.
• Physical Demands:
  Most of your time will be spent working at a computer, reviewing transactions and investigative materials, participating in meetings, and collaborating with colleagues and external partners. Occasionally, you may travel to branch and offsite locations, review physical evidence, respond to security-related situations, and move materials weighing up to 50 pounds. Reasonable accommodations may be made to enable individuals with…