Member Solutions Administrator

Where Banking Feels Like Belonging

At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co‑workers and communities - helping to navigate life's little and big moments.

As a member-owned, not-for-profit credit union, APG Federal Credit Union (APGFCU) empowers our members with financial products and services to support them at every stage of their financial lives, helping them become money smart and financially independent. We proudly serve people in:

• Harford County
• Cecil County
• Baltimore County
• Baltimore City

We believe banking should feel personal, supportive, and human. That goes for our members and our employees. Here, you're not just filling a role - you're making a difference in your community.

Our team lifts each other up and our leaders invest in your growth. We celebrate wins, recognize and value contributions, and support each other through challenges. We strive for meaningful connections across our teams, because that's what belonging is all about.

Let's build something meaningful together.

Under the direction of the Manager, Member Solutions, this role is responsible for supporting the administration of collection and recovery operations, including frontline collections, bankruptcies, estates, repossessions, collateral claims, negative share accounts, and charged-off loans. The position serves as a key operational support resource for the department by managing recovery-related processes, coordinating with attorneys and third-party vendors, processing funds transfers, and maintaining collection documentation.

Success in this role requires strong organizational skills, attention to detail, regulatory compliance knowledge, and the ability to manage multiple administrative and collection-related responsibilities in a fast-paced environment.

• Support Collection and Recovery Operations (30%): Administer daily collection support activities including batch letter processing, funds transfer requests, collection documentation, re-age processing, account monitoring, and frontline collection support.
• Manage Repossession and Total Loss Administration (15%): Process repossession notifications, certified mail tracking, redemption requests, deficiency balance placements, collateral protection insurance claims, and total loss account administration.
• Administer Bankruptcy, Estate, and Legal Accounts (15%): Process bankruptcy, deceased member, legal, foreclosure, and replevin notifications while coordinating documentation and communication with attorneys and external partners.
• Coordinate Internal and External Communications (10%): Monitor department email queues, respond to inquiries, support branch and internal partners, and facilitate communication with attorneys, vendors, and members.
• Maintain Records and Compliance Documentation (10%): Ensure accurate account maintenance, collection records, settlement logs, legal documentation, and regulatory compliance throughout the recovery lifecycle.
• Support Recovery and Skip Tracing Activities (5%): Assist with locating members, documenting collection efforts, maintaining recovery reports, and supporting charged-off loan recovery initiatives.
• Assist with Training and Team Support (5%): Support employee training efforts and provide backup coverage for team members when operational needs are required.
• Contribute to Departmental Success (10%): Complete assigned projects, maintain compliance training requirements, and support continuous improvement efforts within Member Solutions.
• Physical Demands: Most of the work is performed in an office environment and involves prolonged computer use, data entry,…