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IT Service Desk Manager: Lead, Automate & Optimize
Job in
Edgewood, Harford County, Maryland, 21040, USA
Listed on 2026-07-20
Listing for:
APGFCU
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, Systems Administrator
Job Description & How to Apply Below
APG Federal Credit Union (APGFCU) is seeking a Service Desk Manager to supervise and optimize the centralized IT service desk. You will lead incident resolution and request fulfillment for end users, drive automation, and shape ITSM practices to improve service delivery and user experience.
The role demands building KPIs, SLAs, and strong leadership to meet performance targets, with responsibilities spanning staffing, on-call management, and coordination with other IT teams.
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