Administrative Assistant

Overview

Cross Country Mortgage is hiring an Administrative Assistant for our Bloomington/Edina branch. We are seeking a full-time assistant for our residential mortgage team. This is a very dynamic position. No experience is required, as we have extensive training available and a detailed process in place. Today's mortgage industry is rapidly growing, and income potential is excellent. This position is a great opportunity to learn how to do mortgages the right way.

• Excellent Phone Presence
• Sales Support Skills - warm inbound calls
• Proficient with numbers
• Excellent computer skills - ability to pick up new apps and software quickly
• Attention to detail - ability to closely follow a detailed process
• Desire to learn a new industry
• Sense of urgency - knowing what is important and what isn't

• Takes incoming calls from mortgage clients and applications, and schedules time with the team leader
• Talk with clients to complete basic application information, collect documents, and process loans through various software programs
• Manage incoming clients to ensure proper follow-up, and conversions are accomplished
• Manage client expectations and updates until a property is found and the client is under contract

This is an in-office position. Hours are 8 am to 5 pm Monday through Friday, with some schedule flexibility.

• Schedule appointments, including travel arrangements or other company engagements
• Answer phone calls and emails to act as a liaison between clients and staff members to improve customer retention and referral rates
• Oversee online and print marketing efforts

• Shows ability to quickly finish very detailed work
• Shows great interpersonal skills and excellent written communication
• Technologically savvy; basic knowledge of Microsoft Office Word and Excel programs and filing systems with the ability to learn new programs quickly and troubleshoot common issues
• High school diploma or GED required
• Prior experience in office management or our industry is a plus
• Must reside within 30 miles of Edina, MN

$45,000 - $65,000 per year