Billing Specialist

Description

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved.

That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking a Premium Billing Specialist to join our team! Western National Insurance Group reserves the right to fill this position at a level above or below the level included in this posting.

The individual in this role will be responsible for applying all customer payments and be directly involved with the daily reconciliation of all payments received. This role is an integral part of Western National’s day-to-day operations, and this individual will collaborate with other teams throughout the business. The ideal candidate must demonstrate adaptability to a constantly changing environment, enjoy working on a team, and be willing to learn and take on new challenges.

• Processes payments received from policyholders and agents.
• Researches and corrects payment application errors.
• Conducts daily reconciliation of account receivable receipts with bank deposits for various payment types.
• Maintains unclaimed property records to ensure compliance with various state requirements.
• Documents procedures and assists in training.
• Manages collection process to ensure timely collection of outstanding balances.
• Performs duties and activities covered by specific instructions, standard practices, and established procedures that generally require some interpretation.
• Gathers input and makes recommendations to solve problems of moderate complexity.
• Deals with moderately complex problems that must be broken down into manageable pieces.
• Sees relationships between problem components and prioritizes them.
• Utilizes available resources to find solutions.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Performs special projects and other duties as assigned.

Requirements

• Demonstrated understanding of accounts receivable process.
• Ability to handle multiple priorities.
• Accurate and strong attention to detail.
• Demonstrate ability to thrive in ambiguous situations, remaining flexible and adaptable while confidently navigating uncertainty and shifting priorities.
• Ability to work effectively with staff from all levels in the organization.
• Good organizational, time management, and prioritization skills.
• Ability to meet deadlines and maintain confidentiality.
• Good verbal, written, and interpersonal communication skills.
• Ability to use good judgment and be flexible.
• Ability to work independently.
• High school diploma or equivalent is requested; two-year degree in related field or experience in lieu of degree is accepted.
• Proficient use of various core systems, office and computer equipment, and software packages.

• Previous experience working in a billing department.
• Prior customer service experience.
• At least one year of property-and-casualty experience.

The full hiring range for this role is $20.76 - $27.40 per hour. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered…