Product Implementation Manager

Description

This position is in office full time, 5 days a week and does not have an option for hybrid or remote due to the nature of the role.

Full-time

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers’ property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved.

Western National is seeking a Product Implementation Manager to join our team. The individual in this role will provide guidance, methodology, and formal organization for assigned projects. They will drive initiatives, provide formal organization and tracking methods for product initiatives through discovery, assessment, recommendation, approval, prioritization, and execution. They will drive completion of comprehensive business case and cost benefit analysis for proposed initiatives, responsible for drafting plans with input from Product Manager and in support of strategic direction (if assigned).

They will provide daily management to the assigned product implementation or business analyst team through staffing, setting direction, performance management, training, coaching, and development. Lastly, they will provide project/product management leadership for organizational or special projects as assigned, in support of strategic objectives and company success.

• Partner with product teams and leaders across the enterprise to coordinate work necessary to assess potential business processes and software implementation initiatives, ensuring successful implementation of multifaceted product initiatives and business process efficiencies.
• Proactively coach, mentor, direct, and develop individuals to achieve individual, departmental, and company goals.
• Handle the hiring, mentoring, training, performance management, and professional development of assigned individuals to build a team that is best‑in‑class at communication, collaboration, and facilitation to support and enhance the experience of our customers.
• Lead the product implementation and business analyst teams in ensuring predictable, consistent, and successful project/product delivery by standardizing, applying, and optimizing requirement elicitation and identification of test case scenarios.
• Identify opportunities to deliver business value through business process improvement, organizational change, and/or technology integration.
• Develop and implement best practices to ensure all implementation functions are fully documented, supportable, repeatable, and are in compliance with applicable regulations.
• Participate in tactical planning, resource management, and budgeting.
• Ensure self and assigned team promote and work according to the Company Core Values of Connectiveness, Empowerment, and Accountability.
• Work to maintain and improve employee engagement and job satisfaction.
• Perform special projects and other duties as assigned.
• Takes the lead and mobilizes action to resolve problems and/or improve processes swiftly. Stays engaged when necessary to avoid potential risks to scope, budget, and/or timeline.
• Applies knowledge and experience to help solve problems of broad scope and complexity.
• Consistently acts according to customers’ experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.

• Ability to lead change with positive influence on people and processes.
• Prior experience leading requirements gathering, analysis, user journeys, value streams, test scenario identification, and user acceptance testing.
• Demonstrated ability to lead high‑performing teams, including coaching or training in a formal setting.
• Proven ability to communicate clearly and…