Underwriting Data Support Specialist

Job Overview

Support Specialist – provides administrative support to underwriters and agencies by rating and entering transactions into established systems while supporting the Underwriting Team. Full‑time position with hourly compensation.

• Enter new business, renewals, and endorsements.
• Maintain accurate and current records in designated systems.
• Update routine reports and understand information.
• Manually rate all lines of coverage, including non‑automated and infrequent coverages as needed.
• Document indexing and incoming/outgoing mailroom duties.
• Perform special projects and other duties as assigned.
• Seek relevant information and answer key questions from defined sources.
• Gather input and make recommendations to solve problems of moderate complexity.
• Apply knowledge to solve problems of relatively limited scope and complexity.
• Consistently act according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Create and deliver varied types of messages and information.
• Contact other internal departments and team members.

• Good communication skills.
• Demonstrates attention to detail.
• Effective oral and written communication skills.
• Ability to follow a process.
• Good time‑management skills and ability to meet deadlines.
• Customer service skills.
• High school diploma or equivalent.
• Proficient use of core systems, office and computer equipment, and software packages.
• Relationship‑building skills.

Salary: $20.00 per hour.

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• 401(k) Plan (participants eligible for 100% matching on the first 6% of contributions).
• Wellbeing Program, including onsite fitness studio.
• Paid Time Off – including holiday, vacation, and volunteer.
• 100% company‑paid tuition reimbursement for approved job‑relevant coursework and access to The Institutes (risk and insurance education).
• Paid parental leave.
• Bonus opportunities.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.