Client Relationship Consultant ; Banker - Southdale - Edina

Responsibilities

• Build and maintain relationships with customers via multiple channels, providing counsel and adopting a digital-first mindset.
• Assess and attend to customers’ banking needs, obtain and process customer and account information, and educate clients on available deposit and loan products.
• Recommend solutions based on each customer’s unique goals and needs.
• Proactively reach out to clients and follow up, asking questions and learning about their financial needs and banking channel preferences.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Leverage available resources and technologies to optimize the client experience and serve clients with operational excellence and accuracy.

• High school diploma or equivalent.
• Typically has a minimum of three to four years of job‑related retail banking experience or a combination of experience and commensurate training.
• Requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z. A criminal background and credit check are part of the required registration process.

• Proven ability to build and foster relationships with clients through proactive outreach and follow-up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self‑service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital‑first mindset.
• Proficient in making appropriate recommendations that meet customer needs both reactively and proactively.
• Experience in the financial services industry preferred.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability; pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (2–5 weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and safe leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, and other factors protected under applicable law.