Customer Service Representative

Customer Service Representative

Finance Industry

Temporary to Hire / Edina, MN / Fully Onsite

8:00am – 5:00pm or 8:30am – 5:30am Monday-Friday

Salary Range: $50,000 – $58,240

Join a dynamic Customer Service team at a leading financial services organization! As a Customer Service Representative, you’ll support daily operations and deliver exceptional service to internal and external clients. Your role focuses on resolving past due accounts to collect payments.

• Respond to customer inquiries via phone, email, and written correspondence in a professional and timely manner
• Resolve service issues independently or route inquiries to the appropriate internal department
• Handle a wide range of customer matters including billing questions, payoffs, insurance issues, title updates, ACH requests, tax inquiries, and account reconciliations
• Manage and resolve escalated customer complaints with accuracy and professionalism
• Maintain detailed documentation and update account comments with actions taken
• Build and maintain strong relationships with customers and vendors to ensure service satisfaction
• Collaborate with internal teams on issue resolution, special projects, and process improvements
• Track and categorize customer inquiries for reporting and performance metrics
• Assist with coverage for related functions such as asset management, collections, titles, and secondary collections as needed
• Meet or exceed established productivity, quality, and service level metrics (KPIs/SLAs)

• 1–3 years of collections experience, ideally in a financial institution
• Strong interpersonal, communication, and problem-solving skills
• Ability to interpret lease/legal documents and understand insurance, titling, and UCC filing requirements
• Bachelor’s degree in Business, Communications, Finance, or related field preferred; equivalent experience accepted
• Critical thinking and sound judgment for decision making
• Effective written and verbal communication
• Collaborative team player with strong relationship-building skills
• Excellent organizational skills and adaptability