Customer Service

Queen of Cakes is a custom cake bakery where every order starts with a conversation. Our Customer Service Team Member is the warm, organized voice behind that conversation — guiding customers from their first "can you make this?" all the way to a happy pickup. If you love helping people, stay calm and cheerful under pressure, and take pride in getting every detail right, you'll fit right in.

Be the first point of contact for customers at the front counter — always warm, prompt, and professional.

Manage the pickup experience — have orders ready, boxed, and correct, and send customers out the door thrilled.
Handle questions, changes, and the occasional concern with patience and grace, turning a tricky moment into a great one.
Keep customer records, order details, and schedules organized and error-free.