Customer Service Representative
Listed on 2026-07-23
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Customer Success Management, CRM Systems & Management
Company Description
Incentive Services Inc. is an employee recognition, performance marketing, and engagement company focused on elevating workplace culture and inspiring strong performance. For more than 45 years, the organization has partnered with leading companies in healthcare, transportation, manufacturing, food service, and other industries to strengthen culture and drive measurable results. Incentive Services delivers recognition and engagement strategies through a modern, scalable platform designed for today’s diverse workforce.
Team members contribute to solutions that help clients engage employees, improve retention, and support business goals.
The Customer Service Representative is a full‑time, on‑site role based in Edina, MN. This position is responsible for responding to customer inquiries via phone, email, and online platforms, providing timely, accurate information and resolving issues related to orders, programs, and platform usage. Day‑to‑day tasks include guiding customers through product and service options, documenting interactions in internal systems, and collaborating with internal teams to address complex questions.
The role also involves monitoring customer feedback, ensuring a positive experience at every touchpoint, and supporting ongoing improvements to service processes. The representative will maintain a professional, solutions‑focused approach while meeting performance and quality standards.
- Candidates should possess skills in Customer Service and Customer Support.
- Candidates should possess skills in Customer Experience and Customer Satisfaction.
- Ability to communicate clearly and professionally in writing and verbally.
- Strong problem‑solving, active listening, and conflict‑resolution abilities.
- Comfort with technology, including CRM systems and web‑based platforms.
- Organizational skills and attention to detail in handling multiple tasks and inquiries.
- Previous experience in customer‑facing roles or call center environments is beneficial.
- High school diploma or equivalent required; additional education or training in business, communications, or related fields is a plus.
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