Member Service

• Location 7355 York Ave South,Edina, MN, 55435,United States
• Job Category Customer Service
• Employee Type Part-Time 1-19

• Contact:
  Karl Wilbur

Southdale YMCA team is seeking friendly, customer-focused individuals who excel at multitasking to join our Welcome Desk team. Applicants must have weeknights and weekend availability. Team members enjoy a free YMCA of the North membership and discounts on YMCA programs.

The salary range for this position is $16.50. Base pay offered may vary depending on job-related knowledge, skills, and experience. Full‑time compensation includes a wide range of benefits (medical, dental, life, disability, and more) plus generous paid time off and free membership. Part‑time benefits will vary.

The Member Service Staff is part of a team responsible for the overall delivery of excellent customer service to all members, guests and participants of the branch. The incumbents are responsible for the sale of programs and services, responding to member and guest needs, promoting programs, and maintaining cleanliness and organization at the Member Service Area. The incumbents perform all duties demonstrating YMCA values and a commitment to excellence.

• Provide excellent service to members, guests, and participants in the branch and on the phone.
• Create a high‑level experience for members, guests and participants through engagement and building a connection.
• Understand and enforce all applicable YMCA policies.
• Operate membership software and all necessary office equipment.
• Assist in handling and resolving member, guest and participant concerns and inform appropriate team member or manager of unusual situations or unresolved issues.
• Assist in the sale of YMCA programs, services and product to members, guests, and participants.
• Provide tours to prospective members.
• Responsible for maintaining towels at Member Services.

The position reports to the Engagement Director who reports to the Executive Director. The incumbents interact regularly with members, guests, and participants to provide excellent customer service and positively impact membership retention.

• Excellent customer service, sales, problem‑solving, communication and interpersonal skills
• Computer knowledge
• Ability to obtain CPR/PR, First Aid, AED, and Oxygen certifications within 30 days of hire
• Must be self‑directed and motivated
• Ability to work with a diverse population and be inclusive to all
• Ability to multi‑task
• Preferred:
  • Knowledge of cash receipting
  • High School Diploma/GED

• Perform all physical aspects of the position, including moving around, standing, bending, reaching, and occasionally lifting up to 40 pounds at a time.
• Ability to respond to emergency situations in a calm and efficient manner.
• Ability to work in a fast‑paced and changing environment.

This job description represents the major functions of the position but is not intended to be all‑inclusive. The incumbents are responsible for taking direction from members of branch leadership in completing projects or performing duties deemed necessary for the branch and Association success.