Guest Services II – Edinborough Park

Schedule
This position can work any day off the week, up to 25 hours a week. We are hiring for morning, daytime, evening shifts, ranging from weekdays & weekend shifts with a focus on hiring those with availability on weekends and early morning weekday.

• Weekdays (Monday-Friday)
  • Early morning shifts, 5:30am-10:30am
  • Morning & evening shifts, 10:30am-8:30pm
• Weekends
  • Saturdays, morning & evening shifts, 7am-7:30pm
  • Sundays, morning & evening shifts, 9:30am-7:30pm

• Free annual membership (Pool & Track)
• Discounted daily admission (Playpark and/or Pool & Track)
• Safe and Sick Time - https://(Use the "Apply for this Job" box below).-leave
  • Employee earns one hour of sick and safe time for every 30 hours worked and can earn a maximum of 48 hours each year unless the employer agrees to a higher amount.
  • Must work at least 80 hours in a year for an employer in Minnesota
  • Can be used for:
    • the employee’s mental or physical illness, treatment, or preventive care
    • a family member’s mental or physical illness, treatment or preventive care
    • absence due to domestic abuse, sexual assault or stalking of the employee or a family member
    • closure of the employee’s workplace due to weather or public emergency or closure of a family member’s school or care facility due to weather or public emergency
    • when determined by a health authority or health care professional that the employee or a family member is at risk of infecting others with a communicable disease
• Time and a half pay for time worked on holidays if the facility is open

This position is responsible for providing a welcoming environment and excellent customer service to all park guests as Edinborough Park's first point of contact. Responsibilities include greeting all guests, operating a point-of-sale (POS) system, providing facility information and direction in-person and on the phone regarding the following: hours & scheduling, rules and policies, birthday parties and group rentals, park amenities, & memberships & fees.

Reports to Edinborough Park Assistant Manager.

• The duties of a Guest Services II include:
  • Utilize the point-of-sale (POS) system to sell all types of admissions, (memberships, day-passes, punch cards) and merchandise, as well as assist in birthday package sales.
  • Greet guests answer the phones promptly giving complete and accurate information regarding facility hours, schedules, facilities, cultural programming, park or group rental information, birthday parties, etc.
  • Keep accurate records of attendance by checking-in all guests of the facility.
  • Assist with special events as needed.
  • Responsible for checking-in birthday party reservations, including providing instruction and directions for birthday party guests.
  • Greeting groups, providing materials, directions and taking collecting payment upon group arrival.
  • Performs opening and closing duties as requested. Maintains a clean facility throughout scheduled shift.
  • Responsible for cash register operations, with the ability to accurately make change.
  • Maintain a clean facility & personal workspace. This includes and is not limited to assisting maintenance in the cleaning & organization, set up & tear down of facility rentals, special events, and daily operations
  • Enforces rules and policies of the facility, and does so in a respectful, professional manner.
  • Arrives to work on time and when scheduled. Arranges for a substitute if necessary. Remains proactively productive with downtime.
  • Provides excellent customer service by being friendly, tactful, and courteous and by always maintaining an alert and professional posture.
  • Maintains professional appearance at all times as to both dress and personal hygiene.
  • General Office and Administrative duties as assigned.

• Customer service experience preferred.
• Excellent communication skills.
• General office experience a plus.