Birthday Party Coordinator

Schedule

This is a year-round position averaging 30 hours per week, typically working Mondays–Fridays, but is subject to variance in schedule of days/times working, as follows:

• Year-Round Schedule
• 30 hours/week, typically working Mondays–Fridays
• Requirement to work two (2) full weekends per month
• • Monday–Friday core hours when not scheduled for a weekend shift
  • 2 weekends per month (4 days/month on weekends)
• Other days where business need dictates (special events, fill open or vacant shifts, high demand party booking days)

• Benefitted position that includes health insurance -  for benefits information
• Free Pool & Track membership
• $25/child annual Play Park pass
• Paid Time Off (PTO) - Employees earn 1 hour of PTO for every 30 hours worked and can accrue up to a maximum of 360 hours
• Holiday – 13 Holidays, with holiday Flex Policy
• Time and a half pay for time worked on holidays if the facility is open PLUS you receive that holiday to use another day

• Job Posting: 9/6-9/20
• Candidate Selection & Interview Question Review: 9/6-9/20
  • Rolling Basis
• Interview & Hiring Timeline:
  • 1st Interview:
    Thursday, 9/24 (AM only) or Friday 9/25
  • 2nd Interview + Facility Tour:
    Monday, 9/28
  • Start Date:
    
    10/12-10/16

The Birthday Party Coordinator ensures birthday celebrations at both Edinborough Park & the Edina Aquatic Center are seamless, safe, and memorable. This role handles the hands-on details of the party experience from booking to wrap-up, while leading & training staff to deliver exceptional hospitality. The position will serve as the primary point of contact for all booked events including communication with internal staff, & guests.

This position requires regular evening and weekend availability & reports directly to the Edinborough Park & Edina Aquatic Center Assistant General Manager.

This position serves as the operational facilitator for all birthday party packages and celebration bookings for both Edinborough Park and the Edina Aquatic Center. Working directly alongside the Assistant General Manager, the coordinator utilizes strong, adaptive communication to model but also train and align staff with the tools and information needed to confidently execute party procedures and deliver exceptional service, even when the coordinator is not directly on-site.

The coordinator solves complex scheduling and service problems calmly and fairly, enforcing established rules to deliver a safe, fun, and welcoming environment for all guests.

The duties of the Birthday Party Coordinator include:

• Serve as the primary point of contact & hospitality coordinator for birthday parties from start to finish; coordinating custom details including packages, food, beverage, decorations, and facility rules for birthdays, family gatherings, and special occasions, including giving facility tours, recommending package add-ons to drive revenue, etc.
• Maintain an energetic, welcoming attitude and resolve any conflicts or complaints in a professional, courteous, and prompt manner.
• Utilize point of sale & booking software to monitor, manage, and verify facility reservations, handling any booking changes or adjustments, and finalizing precise billing for each customer group.
• Organize essential party materials, prepare accurate event paperwork, track guest counts and ensure staff are fully equipped to execute each celebration.
• Collaborate directly with the Assistant General Manager to oversee inventory control, tracking, auditing, & purchasing procedures for all party merchandise and/or supplies.
• Onboard, train, and provide directives to staff assisting with events, ensuring teams are equipped to conduct proactive host check-ins, manage space timelines, and complete prompt space resets for…