Lead Electronic Payment Operations Specialist

Overview

Tradition Capital Bank
Edina, MN

You are more than just a number; we are more than just a bank. At Tradition Capital Bank, we are partners in business and in life; building dreams and futures on one simple idea: strong one-on-one relationships. We place our people in the right seats and position our employees to do what they love. Every person and every role matters: when we function together as One Team, we achieve extraordinary results.

As each other’s raving fans, we reach across titles and organizational structure to encourage one another. Here at Tradition, we believe that when people work together with shared values and an open mind, anything is possible. Tradition is always in the making; join us in celebrating our roots and being a part of what’s next.

The Lead Electronic Payment Operations Specialist is responsible for overseeing the day-to-day work of the electronic payments (wires and ACH) team. This individual ensures the team delivers high-touch service to internal and external clients, supports the team in providing a wide range of administrative and clerical tasks, oversees the electronic movement of money, and demonstrates our Core Values.

• Account Monitoring & Maintenance: Maintains data integrity through practiced supervision of system/payment processing activities. Adheres to applicable Federal, State, and local regulatory requirements in accordance with audit and compliance guidelines. Identifies, reports, and communicates changes to the department’s policies, procedures, and practices.
• Client Support: Actively engages in shared phone and email accounts to provide exceptional service to the Bank’s clients. Responsible for ensuring the Electronic Payments Specialist team efficiently processes checks, wire transfers, and ACH transactions with accuracy. Contributes to all-department awareness of payment processing products.
• Risk Mitigation and Ongoing Review: Consistently reviews and supports the resolution of disputes/inquiries related to existing payments, incoming/outgoing wires, and ACH files. Protects bank and clients from financial loss with unwavering attention to detail.
• Process and Document Management: Composes and maintains accurate documentation for user guides, procedures, and workflows pertaining to both internal and external clients. Trains team on new systems and processes and maintains availability for ongoing support.
• Training & Development: Supervises the work of Electronic Payment Specialists (EPS) team. Partners with Operations management to develop approach for training and development of the team. Responsible for delivering training that promotes growth and ensures high-quality work performed with consistency, accuracy, and adherence to procedures. Serves as knowledgeable resource and subject matter expert for the team.
• Collaboration: Partners within and across teams to support client experience. Works across teams to gather feedback and respond constructively to opportunities to enhance products, services, and client experience. Maintains strong communication with the Operations team and teams across the Bank. Supports other Operations leaders as needed on varying initiatives.

Note:

this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.

What Sets You Apart

• A role model for our core values:
  Do the Right Thing, Get Stuff Done (G.S.D.), One Team, and Give Generously
• Demonstrated commitment to timely, defect free and caring client service
• Knowledgeable of bank policies, procedures, and regulations
• Is accountable for demonstrating compliance with the Bank Secrecy Act, Privacy of Consumer Financial Information and all other federal and state rules and regulations as it pertains to their position at the bank.
• Responsible manages increased risk / limit thresholds
• Professional and client focused
• Stay abreast to current trends in electronic banking (including online and mobile platforms)
• Able to perform at a high…