Patient Access Representative Intermediate

$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Optum, in strategic partnership with Allina Health.  As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start  Caring. Connecting. Growing together.

Location:

800 E 28 th  St, Minneapolis, MN 55407

Job Summary:

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record.

Primary Responsibilities:

Greets and welcomes patient in person

Collects demographic and insurance information

Checks in or interview patients to complete appropriate paperwork

Directs patient to their appointment or procedure

Documents any issues and resolutions in electronic medical record

May assist in scheduling add-on appointments

Verifies eligibility and benefits information for payers and interprets results

Obtains cost information and explains information to patient if necessary

Obtains signatures from patients as needed

Collects co-pay or deductibles

Determines patient need for financial counseling and offers to explain resources available

May order supplies in designated work area

Uses resources, tools, and procedures to complete accounts in assigned work queues

Assists patient in completion of request for information forms and submits to appropriate department

May gather medical record information from all departments for collection and distribution

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

2+ years of customer service experience

1+ years of revenue cycle experience

Intermediate level of proficiency with Microsoft Office products

Must be 18 years or older

Ability to work the following biweekly rotating schedule from 6:00am - 2:30pm Week 1:
Monday, Tuesday, Wednesday, Thursday & Saturday

Week 2:
Sunday, Monday, Tuesday, Thursday & Friday
Ability to work standard daytime hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule

Preferred Qualifications:

General office experience

Experience with electronic medical records
PLEASE NOTE  The sign-on bonus is only available to external candidates.  Candidates who are currently working for United Health Group, United Healthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youll find a far-reaching choice of benefits and incentives.

The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion,…