Clinic Business Representative

## Clinic Business Representative Apply:
Edina Family Physicians:
Full time:
Posted Today:
R-0074331
** Location Address:
** 5301 Vernon Ave SEdina, MN
** Date Posted:
** September 10, 2026
** Department:
** Edina Family 531 Vernon
** Shift:
** Day (United States of America)
** Shift Length:
** 8 hour shift
** Hours Per Week:
** 40
* * Union

Contract:

** Non-Union-NCT
** Weekend Rotation:
** None
*
* Job Summary:

** Deliver exceptional customer service where it matters most—at the start of every patient’s care journey. As the first point of contact as a Clinic Business Representative, you’ll create a welcoming experience while ensuring accurate, efficient registration that sets the tone for quality care. Ready to make every interaction count and build a career with purpose? Join our team today!
** Key Position Details:
*** 1.0 FTE (80 hours per two week pay period)
* 8 hour day shift
* No weekend rotations
*
* Job Description:

** Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record. Navigates patient electronic record system to review and respond to scheduling and records needs.

** Principle Responsibilities
*** Greets, welcomes, and performs the registration process with patients in person or by phone:  + Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation.  + Assists patients with telephone encounters.  + Identifies key words to initiate appropriate responses and de-escalation techniques as needed.  

+ Directs patients to appointment or procedure.
* Collects co-pays and/or remaining balances:  + Obtains signatures from patients as needed.  + Responds to questions regarding financial assistance programs.  + Performs the End of Day reconciliation process.  + May participate in the prescription refill order process as appropriate and in scope for position.
* Performs Epic and In-Basket Responsibilities:  + Uses resources, tools, and procedures to review, respond, follow-up and complete in-basket work.  + Reviews MyChart appointments for accuracy and appropriate follow-up.  + Works the reschedule report to ensure all appointments are rescheduled appropriately.  + Processes No Show letters as applicable.
* Medical records support:  + Retrieves clinic scanning/forms, sorts and distributes faxes via Right Fax.  + Medical record scanning and error resolution.  + Opens, sorts and distributes clinic mail, processes returned mail.  + Manages patient requested documents for pick-up.  + Coordinates Release of Information requests.  + Scans STAT EKG’s as needed.
* Manages and organizes patient care lobby (or lobbies) and provides other department support:  + Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day.  + Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed.  + May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties.  

+ Performs weekly downtime check.  + Active participation in staff meetings.
* Other duties as assigned.
** Required Qualifications
*** Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
* 2+ years of…