In Room Dining Server

Job Details

Job Location:

The Westin Edina Galleria
- Edina, MN 55435

Position Type:
Full Time

Education Level: High School or Equivalent

Salary Range: $16.00 - $16.00 Hourly

Travel Percentage:
None

Job Shift: AM/PM

Job Category:
Hospitality
- Hotel

• Medical
• Dental
• Vision
• Pet Insurance
• Employer paid Life/LTD
• Fully vested 401k
• Employee Assistance Program
• PTO
• Holiday Pay (Hourly)
• Recognition Program
• Volunteer Initiatives
• Marriott Hotel Travel Discounts
• Complimentary English Classes

The In-Room Dining Server delivers food and beverage orders to guest rooms, including amenities, to hotel standards. They also stock, maintain, and charge in-room refreshment center items. They assist in the maintenance of the In-Room Dining area and equipment, and provide courteous, attentive, and elevated service.

• Maintain complete knowledge and comply with all departmental policies, service standards, and standard operating procedures.
• Serve alcoholic beverages, non-alcoholic beverages, and meals to guests, courteously and efficiently, according to hotel specifications.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Assist in the maintenance of the outlet area and equipment.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of all menu items, liquor brands, beer brands, and non-alcoholic selections available in the assigned outlet.
• Maintain complete knowledge of the particular characteristics and description of every wine and champagne on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for each drink.
• Maintain complete knowledge of table/seat/station/room numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet.
• Maintain complete knowledge of equipment and use only as intended.
• Maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minor, intoxicated persons, and drunk driving.
• Maintain complete knowledge of the Point of Sale system and work with manager to report and resolve system issues, should they arise.
• Obtain assigned bank and ensure accuracy of contracted monies while keeping bank secure at all times.
• Retrieve all alcoholic beverages from bar and place on table/tray in accordance with the hotel standards.
• Transport tables/trays from the In-Room Dining area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs.
• Set up and deliver amenities to designated rooms.
• Clean and reset tables/trays, maintaining sufficient supply in the In-Room Dining area.
• Prepare, track, and retrieve all tables/trays from guest rooms according to hotel standards.
• Complete opening and closing side duties.
• Greet guests and deliver food according to hotel standards, within the specified timeframe.
• Prepare guest check and process payment, adhering to all cash handling and credit policies.
• Ensure maximum usage of all supplies to attain budgeted food and beverage cost and to prevent waste.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Maintain a professional and personable appearance at all times, according to hotel standards.
• Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community.
• All other duties as requested.

• Must be 21 years or older.
• Good reading, writing, and oral proficiency in the English language.
• Minimum two years’ experience in a similar position with a full-service hotel or…