Salesforce Developer IV

Overview

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers’ property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success by the strength of the relationships we build—internally and externally. Delivering friendly, helpful, and high-quality experiences is core to who we are.

Salesforce Developer IV to join our team. The individual in this role will collaboratively design, implement, test, and deploy high-impact application modifications, as well as automation to improve business and software practices and processes. The individual will effectively mentor and share knowledge with others.

The Salesforce Developer IV serves as a senior technical leader responsible for the design, development, and operational excellence of Western National’s Salesforce platform. This role provides architectural guidance, mentors internal team members, and delivers technical direction and oversight for external and offshore development partners. The individual ensures Salesforce solutions are scalable, secure, high-quality, and aligned with long-term platform strategy and business objectives.

• Leads the design, development, unit-testing, and deployment of high-impact Salesforce application enhancements aligned with business requirements and architectural standards.
• Serves as a technical authority for Salesforce solution design, ensuring solutions are scalable, maintainable, and aligned with Western National’s long-term Salesforce roadmap.
• Provides technical leadership, direction, and oversight to offshore team members and external Salesforce partners, and acts as the primary technical liaison between internal teams and vendors.
• Reviews vendor and internally delivered designs and code to ensure adherence to development standards, security requirements, and Salesforce best practices.
• Participates in work refinement, estimation, and release planning processes in collaboration with product teams and change control partners.
• Actively participates in team sprints, contributing to the ongoing development of our Salesforce platform alongside our other developers.
• Leads troubleshooting, resolution, and communication of production issues, mobilizing cross-team action as needed to restore service and prevent recurrence.
• Identifies and drives opportunities for automation, process improvement, and increased efficiency across the Salesforce ecosystem, with emphasis on quality and user experience.
• Creates and maintains technical documentation, specifications, and design artifacts required by the product team or organization.
• Mentors and coaches team members, guiding solution trade-offs and fostering growth in technical skills and engineering best practices.
• Ensures timely delivery of projects and tasks, and proactively communicates risks, delays, and roadblocks to team members and leadership.
• Consistently acts according to Western National’s customer experience standards and identifies opportunities to improve customer experience and adoption.
• Collaborates and supports primary customers, including internal teammates, product team leadership, cross-functional partners, vendors, and business users.
• Supports the Salesforce application via on-call rotation as necessary.
• Performs special projects and other duties as assigned.

• Good mathematical, analytical, and problem-solving skills.
• Ability to work independently and carry out assignments to completion.
• Strong attention to detail and quality.
• Demonstrated ability to consistently communicate clearly and effectively both verbally and in writing with technical and non-technical audiences throughout the organization.
• Proficient use of various office and computer equipment, software packages, and various core systems.
• Five or more years of hands-on experience with Salesforce.
• Advanced level effectiveness in Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
• Advanced level effectiveness with Apex, Lightning Web Components (LWC), Salesforce Flows, SOQL / SOSL.
• Advanced level effectiveness with…