Senior Desktop Support Analyst

Desktop Support Analyst – 3-Month Contract | Onsite in Edina, MN

Bring your technical know-how and problem-solving mindset to an established organization. This 3-month, onsite Desktop Support Analyst role is a great opportunity to keep technology running smoothly while supporting a collaborative, end-user-focused team.

• Provide hands-on desktop and peripheral support (laptops, printers, tablets, etc.).
• Troubleshoot, analyze, and resolve hardware and software issues with care and efficiency.
• Install and upgrade applications and operating systems.
• Perform hardware upgrades, adds, and moves as needed.
• Support Microsoft Office products and assist with user rights and access.
• Document fixes and maintain accuracy in the ticketing and knowledge systems.
• Participate in IT projects and continuous improvement efforts.

• A two-year technical degree in IT or equivalent experience; A+ certification is a plus.
• 3+ years of experience in desktop support or related environment.
• Working knowledge of Microsoft technologies, SCCM, and Active Directory.
• Strong troubleshooting skills with a customer-first approach.
• Excellent communication skills—able to simplify technical information for all levels.
• A proactive mindset, eager to learn and share knowledge with others.