Senior Release Control Analyst

Description

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved.

That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Western National is seeking a Senior Release Control Analyst to join our team!

The individual in this role will have the opportunity to partner with multiple areas of the organization to support release management process. The work includes hands-on code releases as well as the continual improvement of the release management process.

• Oversees and schedules promotion of business software and associated tables from pre-production environments to production environments.
• Reviews documentation submitted by programmers and business analysts to support implementation, ongoing maintenance, changes, fixes, and projects.
• Documents process updates, ensures proper tool functionality, and trains users to ensure proper execution of the release management process while continually improving processes used to deploy software.
• Partners with application developers to develop and implement structured implementation concepts, methodologies, and automated processes.
• Maintains promotion calendar and detailed promotion logs by application.
• Works with development team to establish effective back-out procedures for production software promotions.
• Coordinates with other IT teams to minimize change conflict and risk across the IT environment.
• Reports software promotion statistics, including number of promotions per environment, number of emergency promotions, promotion issues, and more.
• Defines key performance indicators for the release management process and ensures that performance goals and service level agreements are being met.
• Assists in the management and refresh of testing environments according to the needs of business projects and routine maintenance activities.
• Automatically makes decisions on nonroutine issues.
• Recognizes problems or situations that are new or without clear precedent.
• Finds solutions using a systematic, multi-step approach.
• Makes and implements recommendations to solve more complex problems.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Performs additional duties as assigned.

• Demonstrated experience with software release management.
• Hands-on experience releasing code.
• Demonstrated experience managing and approving change requests.
• Strong oral, written, and interpersonal communication skills with ability to work effectively with all areas of the IT organization.
• Demonstrated analytical and problem-solving skills.
• Understanding of sources control tools, iSeries operations, and managing objects.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Working knowledge of ITIL processes.
• Bachelor’s degree; experience in lieu of degree acceptable.

• Demonstrated excellent organizational, time management, and prioritization skills.
• Ability to work independently, meet deadlines, and maintain dependability.
• Ability to manage multiple priorities.
• Ability to work flexible hours, including early mornings, evenings, and weekends as needed to support promotion requirements and schedules.
• ITIL certification preferred.
• Working knowledge of source control tools, such as Tortoise
  
  SVN and ALDON.
• Experien…