Business Application Manager II

Tradition Capital Bank

Edina, MN

Job Purpose: The Business Application Manager is responsible for the ongoing ownership, stability, and continuous improvement of critical business applications, with a primary focus on digital banking and core platforms. This role serves as a key liaison between business stakeholders, technology partners, and external vendors to ensure applications are well configured, thoroughly tested, and effectively supported in a regulated financial services environment.

The Business Application Manager plays a hands‑on role in application configuration, testing, release coordination, issue management, and internal enablement. Success in this role requires strong attention to detail, effective cross‑functional collaboration, and the ability to translate complex application behavior into clear, actionable guidance for internal teams.

• Application Ownership & Configuration: Serve as the primary owner for assigned business applications, including digital banking and core platforms. Manage application configuration settings, permissions, feature flags, and environment setup. Ensure application configurations align with business needs, operational workflows, security standards, and risk requirements.
• Release & Change Management: Coordinate application releases, enhancements, patches, and phased rollouts across environments. Participate in vendor release planning, beta testing programs, and readiness reviews. Track dependencies, known issues, risks, and post‑release follow‑ups to ensure stability.
• Testing & Quality Assurance: Perform and coordinate hands‑on functional testing across desktop and mobile platforms. Develop, maintain, and execute structured test plans and test scripts for new features, enhancements, and defect resolutions. Validate production readiness and confirm successful remediation of defects prior to release.
• Issue Management & Escalation: Identify, document, prioritize, and elevate application defects, inconsistencies, and performance issues. Manage vendor support cases from investigation through resolution, including replication, testing, and validation. Assess business and client impact, recommend interim solutions, and communicate status clearly to stakeholders.
• Vendor & Partner Management: Maintain strong working relationships with application vendors and external partners. Participate in vendor meetings, user groups, roadmap discussions, and escalation calls. Drive vendor accountability for issue resolution, enhancements, and delivery commitments. Translate vendor responses and technical detail into actionable next steps for internal teams.
• Business Partnership & Representation: Partner closely with Product, Operations, Treasury Management, Deposits, Loans, and Technology teams. Act as the primary technical partner supporting current application functionality and future enhancements. Support internal teams during testing cycles, production incidents, and client‑impacting events. Help prioritize work and enhancements based on risk, business impact, and operational readiness.
• Communication & Documentation: Draft and review internal communications related to releases, enhancements, known issues, and expected impacts. Maintain testing documentation, configuration notes, and internal support references. Ensure stakeholders are informed and prepared for application changes.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.

• A role model for our core values:
  Do the Right Thing, G.S.D. (Get Stuff Done), One Team, and Give Generously
• Demonstrated commitment to timely, defect‑free and caring customer service
• Strong analytical, troubleshooting, and problem‑solving skills
• Highly organized, self‑motivated, and able to work effectively in a fast‑paced, changing environment.
• Ability to manage multiple initiatives simultaneously with high attention to detail
• Flexible to…