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Tier 3 Technician- IT
Job in
Edina, Hennepin County, Minnesota, USA
Listed on 2026-05-24
Listing for:
Vertin
Full Time
position Listed on 2026-05-24
Job specializations:
-
IT/Tech
Cloud Computing, Systems Engineer, IT Support
Job Description & How to Apply Below
This isn't a background IT role. You'll be architecting and owning cloud environments - Citrix, Azure Virtual Desktop, Parallels RAS - across a complex multi-tenant MSP ecosystem. You're a technical leader, a problem-solver, and a mentor who takes pride in building infrastructure that just works.
What you'll do- Architect, deploy, and optimize Citrix Virtual Apps & Desktops, Citrix Cloud, and Citrix Gateway environments
- Build and maintain Azure Virtual Desktop (AVD) and Windows 365 environments - FSLogix, image management, session host deployment
- Own Tier 3 escalation for complex cloud infrastructure issues - you're the last line of defense
- Drive cloud migrations in collaboration with internal teams and client stakeholders
- Serve as the subject matter expert on cloud and VDI - advising clients with strategic, forward-thinking recommendations
- Ensure high availability, disaster recovery, and security hardening across all hosted environments
- Mentor junior engineers and elevate the technical knowledge of the entire team
- Stay ahead of the curve on emerging cloud trends and bring recommendations to the table
- 5+ years in IT, with at least 3 years in cloud infrastructure and virtual desktop technologies
- Deep, hands‑on expertise in Citrix, Parallels RAS, and Microsoft cloud desktop platforms
- Fluency in networking fundamentals, Active Directory, GPOs, and Windows Server
- Experience managing multi‑tenant or multi‑client cloud environments (MSP experience is a plus)
- Strong documentation habits and proficiency with ticketing systems (Syncro experience a bonus)
- Certifications such as CCA‑V, CCP‑V, Parallels Certified Professional, or AZ‑140/MS‑102 are a big plus
- A degree in Computer Science, Engineering, or equivalent real‑world experience
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
- Salary Range: $65,
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