Principal, Managed Services Portfolio and Technical Delivery Leader

Overview

Turnberry Solutions is seeking a Principal, Managed Services Portfolio and Technical Delivery Leader to help scale and operationalize our growing Managed Services portfolio across ITSM, Application Managed Services (AMS), Cloud & Infrastructure Operations, and emerging Data & AI support services.

This is a senior leadership role operating at the intersection of delivery excellence, technical leadership, managed services growth, and client partnership. The leader will sit with client architects, CTOs, and technical leadership to absorb customer technical directives, shape multi-year modernization roadmaps within AMS engagements, and translate them into concrete operational and engineering plans. The ideal candidate stabilizes complex managed services engagements, navigates long-term technical direction, leads executive governance discussions, shapes new managed service opportunities with sales teams, and builds scalable delivery models that improve quality, efficiency, and profitability over time.

This role blends operational accountability with hands-on technical credibility in cloud, modernization, and AI. The candidate should be the most trusted technical voice in client rooms and the most disciplined delivery leader internally. The Principal will oversee delivery leaders and service managers while partnering with sales, solutioning, and executive leadership to support new client pursuits and expansion opportunities.

Preferred location is Minneapolis or Philadelphia, with hybrid flexibility and travel as needed to support clients and pursuits.

• Managed Services Delivery Leadership
  • Oversee delivery quality, operational performance, and client satisfaction across managed services engagements
  • Lead and mentor Service Delivery Managers, Support Leads, and operational leadership teams
  • Drive service stabilization, operational maturity, and scalable governance models across accounts
  • Serve as executive escalation point for critical delivery, operational, or client issues
  • Ensure SLA/KPI adherence, operational transparency, and continuous improvement across engagements
  • Establish scalable governance, reporting, knowledge management, and service review frameworks
  • Drive operational rigor across Incident Management, Problem Management, Change Management, Service Delivery Governance, Capacity and Demand Management, and Continuous Service Improvement
• Technical Delivery and Modernization Leadership
  • Serve as the senior technical voice across the managed services portfolio, credible with client architects, CTOs, platform engineering leaders, and security leadership
  • Own the technical narrative within AMS engagements: absorb customer technical directives, evaluate impact across the supported application estate, and translate them into actionable delivery, modernization, and operational plans
  • Shape and steer long-term technical roadmap conversations inside managed services engagements, moving accounts toward modernization, platform evolution, and value-generating engineering work
  • Provide architectural guidance to AMS delivery teams on cloud architecture (AWS, Azure, GCP), application modernization patterns (replatform, refactor, rearchitect), and integration approaches
  • Lead technical due diligence for new managed services pursuits and transitions; assess application landscapes, identify technical risk, and shape credible technical solutions and ramp plans
  • Drive technical decision-making on production incidents and complex problem management cases where cross-architecture, cloud, and modernization expertise are required
  • Partner with client engineering and platform teams to align managed services execution with their broader technology strategy
  • Champion engineering excellence within AMS: code quality, observability, automation, secure-by-default delivery, and reliability engineering practices
• Managed Services Growth and Sales Enablement
• Partner with Turnberry sales leaders to support managed services pursuits and account expansion opportunities
• Help shape and position managed service offerings aligned to client operational, technical, and business outcomes
• Participate in solution development, proposal creation, transition planning, client presentations, and executive-level pursuit conversations
• Bring technical credibility into pursuits
• Speak fluently with prospects on cloud, modernization, and AI, and convert technical conviction into commercial confidence
• Support the evolution of recurring revenue opportunities across ITSM and Service Desk, AMS, Cloud and Infrastructure Operations, and Data and AI support services
• Act as a trusted advisor to clients evaluating vendor transitions, offshore delivery models, service stabilization initiatives, and operational/modernization transformation programs
• Global Delivery and Managed Services Transformation
• Lead and support offshore and hybrid delivery models
• Oversee transitions from incumbent vendors to Turnberry-managed service models
• Build scalable operational frameworks for net-new managed…