More jobs:
Information Technology Help Desk
Job in
Edina, Hennepin County, Minnesota, USA
Listed on 2026-08-06
Listing for:
Charter Solutions
Part Time
position Listed on 2026-08-06
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Charter Solutions is hiring a part time (4 hours/day) technical support/help desk technician to help our client with their day to day tasks.
Responsibilities- Answer incoming calls, emails, or chats to assist with technical problems.
- Run diagnostics to fix software, hardware, and network connection errors.
- Project Management
- Log, track, and update support requests in a ticketing system.
- Send complex or unresolved issues to advanced IT teams.
- Keep an inventory of IT equipment and document solutions.
Skills & Qualifications
- Familiarity with Microsoft 365, basic networking, and hardware setup.
- Ability to explain hard technical ideas using simple, clear words.
- High patience, empathy, and a helpful attitude when dealing with stressed users.
- Strong critical-thinking skills to find the root cause of issues quickly.
*** This is an in the office - in person role in Edina, MN. Will not consider candidates who currently reside outside of MN***
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