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Service Desk Lead: Team & Client
Job in
Edina, Hennepin County, Minnesota, USA
Listed on 2026-09-03
Listing for:
Vertin
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Vertin, based in Edina, MN, seeks a Service Desk Team Lead to oversee Technical Service Consultants within our Managed Services practice. Lead daily support ops, manage ticket queues, ensure SLA compliance, and enhance client experience while spotting service and sales opportunities.
Ideal candidates bring 5+ years IT support (MSP preferred) and 1–3 years of leadership, with strong communication and KPI-driven mindset. Competitive benefits and growth await.
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