IT Application Administration Intern

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we have built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved.

That is the power of “nice.” At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Internship

Western National Insurance is seeking an Application Administration Intern to join our Application Support team as part of the Summer 2027 Internship Program. Our company growth, combined with our focus on innovation, transformation, and investments in the customer experience are key drivers supporting the expansion of our team. The Application Administration Intern will provide support to a variety of projects and initiatives, while playing a key role in our day-to-day operations.

• Are you looking to jump start your career in the IT field?
• The individual in this role will have the opportunity to directly assist the Application Support team with a wide range of projects related to system administration, end-user support, and data management.

Western National provides a robust internship program designed for individuals aiming to acquire valuable experience in the insurance industry. This program not only offers practical, hands-on opportunities and project work in partnership with our Application Support team; but interns will also have the opportunity to enhance their existing skill sets through a range of professional development activities, cultivate relationships with employees and fellow interns, and participate in impactful volunteer initiatives within the community.

As an Application Administration Intern in our Internship Program, you will be a key member of our Application Support team. Possible tasks that you will assist with include:

• Establish and perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, and storage management
• Create and manage system configuration specifications, training manuals, and other internal system documentation
• Support end users with system questions and ad hoc training as needed; proactively solicit feedback and requirements from end users
• Perform data cleanup, data migration, and data integration to/from the software platform, troubleshooting any issues; log and track identified issues until successfully resolved
• Utilize knowledge, experience, and available resources to find solutions
• Regular contact with employees across the organization
• Perform special projects and other duties as assigned

• Pursuing a degree in computer science, MIS, CIS, or related field
• Two years of college preferred
• Good mathematical, analytical, and problem-solving skills
• Demonstrated strong oral, written, and interpersonal communication skills
• Good organizational and prioritization skills with proven ability to multi-task
• Demonstrated aptitude towards problem identification and resolution
• Strong attention to detail and quality
• Proven ability to work independently and carry out assignments to completion
• Ability to follow project management practices
• Highly motivated individual with proven ability to provide excellent customer service
• Proficient use of various core systems, office and computer equipment and software packages
• Ability to work onsite at our corporate office in…