Product Development & Compliance Specialist III

Description

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved.

That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking a Product Development & Compliance Specialist III to join our team!

The individual in this role will be responsible for ensuring compliance with regulatory requirements related to the filing and approval of insurance products.

What are the responsibilities and opportunities of this role?

• Monitor legislative and regulatory resources and analyze the impact of changes on Western National insurance products.
• Identify new regulatory requirements that may necessitate policy, rate, rule, or form changes; implement updates to ensure statutory compliance.
• Develop and maintain policy forms and rules to support new or revised coverage requirements.
• Partner with actuarial teams to support rate changes for assigned lines of business and communicate updates to internal and external stakeholders.
• Provide guidance on system usage, billing processes, and contract renewals related to assigned products.
• Serve as a technical consultant and subject matter expert; train and coach Product Development Analysts.
• Participate in testing and auditing activities for assigned lines of business, both pre- and post-implementation.

Decision-Making & Authority

• Make decisions on routine issues in accordance with established guidelines and standard practices.
• Exercise judgment and interpretation when addressing non-routine situations.
• Recommend solutions for moderately complex issues and elevate as appropriate.
• Proactively identify risks, issues, and improvement opportunities and propose effective solutions.

• Identify and address problems or situations that are new or lack clear precedent.
• Apply a structured, multi-step approach to analyze issues and develop solutions.
• Lead or contribute to process improvements and innovative initiatives to enhance performance.
• Discover, evaluate, and support new product ideas, enhancements, or strategic extensions of existing products.

Customer & Stakeholder Interaction

• Consistently uphold customer experience standards by responding promptly, maintaining a positive and professional demeanor, building rapport, demonstrating empathy, managing expectations, and taking ownership of issues through resolution.
• Maintain regular collaboration with internal stakeholders, including Underwriting and other business partners.
• Engage with external customers and partners as needed.

What are the must-have qualifications for a candidate?

• 3 years of Property and Casualty insurance required.
• Ability to interpret and translate legal and regulatory language into clear, compliant policy language.
• Demonstrated experience reviewing, filing, and maintaining personal and commercial lines product forms at the state level.
• Strong written and verbal communication skills, with the ability to effectively engage internal and external stakeholders.

Requirements

Core Competencies

• Exceptional attention to detail and commitment to accuracy.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing requirements.
• Proven ability to work independently while organizing and executing assigned responsibilities.
• Demonstrated experience planning, leading, and executing projects.

Education & Credentials

• Bachelor’s degree or equivalent related experience required.
• CPCU or other relevant insurance designation preferred.

Technical Skills

• Proficient in the use of core systems, standard office equipment, and business software applications.
• Experience with the System for Electronic Rate and Form Filing (SERFF) and…