Senior Casualty Claims Representative

Who are we?

Western National Insurance Group is a private mutual insurance company with over 125 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved.

That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Western National is seeking a Senior Casualty Claims Representative to join our team. The individual in this role will have the opportunity to investigate, evaluate, negotiate, and resolve multi‑line insurance claims as assigned.

• Handles moderate-to-high complexity casualty claims within settlement authority.
• Evaluates both personal and commercial lines property claims.
• Ensures customer service excellence.
• Investigates and reviews policy forms, facts, and claim‑related documents to make claim resolution decisions, identify claim file exposures, and escalate issues as appropriate.
• Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience while maintaining appropriate reports to ensure the status of claims is clearly documented at all times.
• Provides direction to outside resources.
• Makes decisions guided by general instructions and practices requiring interpretation.
• Automatically makes decisions on routine issues.
• Makes recommendations to solve more complex problems.
• Recognizes problems or situations that are new or without clear precedent.
• Finds solutions using a systematic, multistep approach.
• Demonstrates commitment to personal development and improvement to enhance performance.
• Maintains regular contact with customers, such as policyholders, claimants, and agents, as well as regular contact with employees across the organization and outside vendors.
• Travels occasionally for field work (e.g., scene investigations, mediation, court hearings).
• Performs special projects and other duties as assigned.

• Understanding of industry practices, standards, and claim concepts.
• Prior casualty claims experience.
• Ability to multitask and solve problems.
• Proficient oral and written communication skills.
• Strong negotiation and relationship‑building skills.
• Analytical with ability to exercise sound business judgment.
• Strong time management skills.
• Bachelor’s degree or equivalent related experience.

• Working toward AIC or AINS certification is preferred.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Experience handling bodily injury and / or commercial general liability claims.

The full hiring range for this role is $66,300 – $91,190 annually. However, the base pay offered may vary depending on the job‑related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Western National Insurance Group reserves the right to fill this position at a level above or below the level included in this posting.

Western National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our…