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Director of Patient & Omnichannel Ops

Job in Edina, Hennepin County, Minnesota, USA
Listing for: Quest Diagnostics
Full Time position
Listed on 2026-06-21
Job specializations:
  • Management
    Change Management
  • Healthcare
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
Position: Director of Patient Experience & Omnichannel Ops

Quest Diagnostics is seeking a Director of Patient Customer Service Operations Support in Edina, Minnesota. This leadership role involves overseeing the strategic and operational backbone of a high-volume patient contact center.

The successful candidate will manage workforce planning, quality assurance, and performance analytics to ensure exceptional patient experiences across various channels. A focus on continuous improvement is critical in this role as well as active collaboration with senior leadership.

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