More jobs:
Director of Patient & Omnichannel Ops
Job in
Edina, Hennepin County, Minnesota, USA
Listed on 2026-06-21
Listing for:
Quest Diagnostics
Full Time
position Listed on 2026-06-21
Job specializations:
-
Management
Change Management -
Healthcare
Job Description & How to Apply Below
Quest Diagnostics is seeking a Director of Patient Customer Service Operations Support in Edina, Minnesota. This leadership role involves overseeing the strategic and operational backbone of a high-volume patient contact center.
The successful candidate will manage workforce planning, quality assurance, and performance analytics to ensure exceptional patient experiences across various channels. A focus on continuous improvement is critical in this role as well as active collaboration with senior leadership.
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