Affordable Housing Ops Lead & Resident Advocate

Description

Seeking a steady, mission‑driven leader who believes housing is more than a building and runs every community with the care, precision, and consistency residents deserve.

You believe affordable housing is meaningful work. You take pride in running communities where residents feel seen, files are audit‑ready, and every detail of compliance is handled the way it’s supposed to be. You’re the kind of professional who knows residents by name, returns every call, and quietly makes sure nothing slips through the cracks.

Picture your week: walking the property Monday morning with your maintenance lead, sitting down Tuesday afternoon with a resident who needs help understanding their recertification packet, reviewing waitlist applications Wednesday with the consistency that protects every household’s fair shot, partnering with compliance Thursday on an upcoming file review, and closing the week confident that both of your communities are in order.

You love the rhythm of that work. You’re the person residents trust, teammates rely on, and ownership counts on to get the details right.

• Do you find real meaning in serving residents who depend on quality affordable housing?
• Are you known for patient, accurate, audit‑ready compliance execution?
• Do you build steady, trusting relationships with residents, teammates, and partners?
• Do you thrive in a role with clear processes, defined responsibilities, and consistent expectations?

SAIL is a high‑performance Twin Cities multifamily property management and marketing firm built on Legendary Service and Operational Mastery. We manage affordable communities with the same discipline, care, and precision we bring to every property we touch, because the families and individuals who call them home deserve nothing less. Our core values guide every decision:
Give Your Personal Best, Operate with Intellectual Curiosity, Value Relationships, Show Up with Enthusiasm.

This role oversees two small, intentionally managed Twin Cities communities that serve residents who count on a stable, well‑run home. Together, they represent the kind of high‑touch portfolio where a business manager’s care, consistency, and attention to compliance shape the resident experience every single day.

The Affordable Business Manager leads day‑to‑day operations, compliance execution, and resident relationships across both communities. This role is the operational and relational anchor for the portfolio, owning leasing, recertifications, file integrity, vendor coordination, and the steady rhythm of resident communication that keeps these properties running well. You’ll partner closely with SAIL’s centralized compliance, maintenance, and marketing teams, which frees this seat to focus on what matters most: people and precision.

Reports to SAIL leadership.

• Resident Experience and Relationships: Serve as the trusted, accessible face of both communities; respond promptly and with care to resident questions, requests, and concerns; build the kind of steady relationships that strengthen retention and resident wellbeing.
• Compliance Execution: Manage LIHTC, Section 42, Section 8, and MHFA program compliance with accuracy and consistency; execute initial certifications, annual recertifications, and income verifications on schedule; maintain organized, audit‑ready resident files; partner with SAIL’s compliance team on file reviews and program reporting.
• Leasing and Waitlist Integrity: Manage the application and waitlist process with fairness and precision; verify eligibility against program requirements; protect Fair Housing standards in every interaction.
• Operations and Vendor Coordination: Oversee daily property operations across both sites, including work order flow, vendor scheduling, inspections, and turn coordination; partner with the maintenance team to ensure timely, quality service.
• Financial Stewardship: Manage rent collection, delinquency follow‑up, and resident ledgers with consistency; partner with accounting on budget execution and monthly variance review; protect every dollar of community revenue with disciplined process.