IT Delivery Team Lead

Description

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. That’s the power of  nice.  At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Western National is seeking a Delivery Team Lead to join our team!

The individual in this role will develop team capabilities in delivering customer and business value through effective collaboration, planning, prioritization, and continuous improvement. By partnering with product, technology, and business leaders, this individual will enable teams to apply Agile principles and delivery practices pragmatically to achieve organizational objectives while driving consistent, high-quality delivery across multiple product teams.

• Provides day-to-day leadership, coaching, performance management, mentoring, and career development for a team of Agile Delivery Leads while supporting and leading the successful delivery of strategic technology initiatives.
• Establishes consistent delivery leadership practices, Agile methodologies, and operational standards across multiple product teams.
• Partners with product management, engineering, architecture, and technology leadership to align delivery execution with strategic priorities, product roadmaps, and organizational objectives.
• Provides oversight of delivery health across assigned product portfolios by proactively identifying risks, dependencies, resource constraints, and opportunities for improvement.
• Fosters a culture of accountability, collaboration, continuous learning, and servant leadership throughout the product delivery organization.
• Ensures Agile delivery leads effectively facilitate planning, execution, dependency management, stakeholder communication, and continuous improvement within their assigned teams.
• Supports capacity planning, resource allocation, and prioritization across multiple delivery teams in partnership with technology leadership.
• Monitors delivery metrics, team performance indicators, and organizational health measures to identify trends and drive continuous improvement initiatives.
• Develops scalable delivery processes that promote predictability, transparency, quality, and efficient execution.
• Collaborates with functional leaders to resolve cross-team issues, organizational impediments, and competing priorities impacting delivery outcomes.
• Builds strong partnerships with internal stakeholders while ensuring effective communication across all levels of the organization.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing customer expectations, using the appropriate communication channel for the situation, and taking ownership to ensure customer issues are resolved.
• Performs special projects and other duties as assigned.

Requirements

• Seven-plus years of experience leading technology delivery, Agile delivery, program management, product delivery, or related technology leadership functions.
• Previous experience leading, coaching, or mentoring technical or delivery professionals.
• Demonstrated success leading cross-functional initiatives across multiple teams.
• Experience working within Agile frameworks in technology organizations.
• Proven ability to build collaborative relationships with business and technology stakeholders at all organizational levels.
• Strong people leadership, coaching, mentoring, and employee development skills.
• Demonstrated ability to build high-performing, engaged teams.
• Excellent organizational, communication, facilitation, and interpersonal skills.
• Strong strategic thinking and decision‑making abilities.
• Ability to influence without direct authority across…