Account Manager

About Gemini Agency

Gemini Agency is a digital marketing agency that helps businesses grow through smart strategy, strong execution, and measurable performance.

For over 30 years we’ve adapted alongside the marketing industry, from the Yellow Pages era to search, social, and now AI-driven marketing. Today we focus on helping businesses compete in an environment where search behavior, automation, and AI are rapidly changing how customers find and choose companies.

Many of our clients operate in the home service industry including HVAC, plumbing, pest control, and other service-based businesses. We do not sell cookie-cutter marketing packages. Every program is customized based on the client’s goals and the opportunities in their market.

The Account Manager serves as the primary point of contact for assigned clients and is responsible for helping them get real value from their marketing investment.

This role is about ownership and leadership, not just managing communication. The Account Manager works with internal specialists to guide strategy, interpret performance, and help clients make smarter marketing decisions.

The person in this role must be comfortable thinking critically, asking good questions, and helping clients understand what is working, what needs to change, and where the opportunities are.

• Learn each client’s business, market, and growth goals
• Help translate those goals into clear marketing priorities
• Provide guidance and recommendations based on performance data and market trends
• Identify opportunities that could improve results or expand the account

• Serve as the main point of contact for client communication
• Lead regular client conversations about performance, strategy, and next steps
• Explain marketing performance in a way that makes sense to business owners and leadership teams
• Build long-term relationships based on trust, clarity, and accountability

• Clearly communicate client goals, priorities, and feedback to internal specialists
• Help ensure everyone understands what success looks like for the account
• Encourage strong thinking and new ideas that could improve results

• Monitor performance trends across marketing channels
• Ask questions when results don’t make sense
• Look for ways to improve performance rather than simply maintaining the status quo

• 5 years of experience in account management, client success, or digital marketing
• Experience working in a marketing agency environment is strongly preferred
• Solid understanding of digital marketing including Paid Search, SEO, Social Media, and website performance
• Strong communication skills and the ability to explain marketing performance clearly
• Exceptional organization and follow-through
• Ability to manage multiple client relationships at the same time
• Comfortable working in a fast-moving environment where priorities shift

• or a similar project management platform
• Service Titan (home service CRM) — strong plus
• Housecall Pro (home service CRM) — plus
• Hub Spot (CRM and marketing automation)
• Call Rail (call tracking and lead attribution)

• Google Ads
• Google Analytics / GA4
• Meta Ads Manager
• SEO tools such as SEMrush
• Google Looker Studio or similar reporting platforms

The best Account Managers at Gemini are curious, organized, and
proactive
.

They take ownership of their accounts and naturally look for ways to improve things rather than waiting to be told what to do.

They stay calm when things get busy or complicated and focus on solving the problem.

They are confident speaking with clients and comfortable having honest conversations about what is working and what needs to change.

They also enjoy learning. Digital marketing is evolving quickly, especially with the impact of AI on search and discovery, and the people who succeed here are genuinely interested in how the industry is changing.

Experience working with home service companies is a major plus, since many of our clients operate in that space.