Customer Service Representative - Edina Liquor

Overview

The position of year-round part-time liquor store Customer Service Representative at the various Edina Liquor store locations requires you to run a point of sale (POS) register, provide prompt and courteous customer service, assist in keeping store clean and assist management as needed. Must be able to interact with customers in a professional, courteous and helpful manner. This position also assists with delivery & sales support.

When assistance is necessary, this position provides support running an e-commerce point of sale (POS) system, monitoring, receiving, and processing online customer orders, answering questions over the phone, and delivering orders throughout the City of Edina.

• Provides superior customer service to all customers who walk through our liquor operations. Greets customers in a professional, courteous and friendly manner; provides superior customer service to every customer; answers phones promptly, directs calls and takes phone messages; utilizes the point of sale system for every transaction; ability to handle and manage cash; performs retail and customer service activities as needed.
• Assists with day-to-day operations of the liquor stores, including stocking shelves on the sales floor and filling product in the beer cooler, and displaying merchandise; assists with in-store displays and signage; supports maintaining overall appearance of the store; offers product recommendations; aids with carry outs; completes general janitorial duties as assigned; develops and maintains professional relationships with all levels of staff;
  
  organizes and maintains stock rooms and overstock products; assists with incoming deliveries; assists with deliveries of a wide variety of items to different addresses and through different routes; assists with answering phone inquiries regarding online ordering and delivery; assists with loading, unloading, preparing, inspecting, and operating a delivery vehicle; assists with utilizing the e-commerce POS system; performs other duties as assigned.

• Candidates must have high school diploma or GED.
• Be at least 18 years of age.
• Prior retail liquor or at least two years of general retail experience preferred.

• Work in the store requires frequent bending and long periods of standing or walking. Incumbents must be able to regularly lift 50-80 pounds with reasonable accommodations.

• The position is performed primarily indoors within a temperature-controlled environment.

Note: Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities.

Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise, other than an at-will employment relationship. The City retains the discretion to add duties or change the duties of this job at any time.