More jobs:
Client Advisor; Keyholder - Southdale Center
Job in
Edina, Hennepin County, Minnesota, USA
Listed on 2026-06-19
Listing for:
brobstongroup.com - Jobboard
Full Time
position Listed on 2026-06-19
Job specializations:
-
Retail
Retail Sales -
Sales
Retail Sales
Job Description & How to Apply Below
Summary
The Client Advisor (Keyholder) is a brand ambassador responsible for delivering exceptional client experiences, cultivating long‑term relationships, and driving sales performance while supporting store operations and visual merchandising. This role participates as a collaborative team member and upholds brand standards in presentation and service.
Responsibilities- Welcome clients and provide a high‑touch, personalized client experience in line with brand standards.
- Build and maintain long‑lasting client relationships through proactive outreach and clienteling.
- Achieve and exceed individual sales goals and store KPIs (ADT, UPT, data capture, repurchase rate).
- Support store operations including inventory preparation, customer follow‑ups for charges/repairs/holds, and adherence to policies and procedures.
- Assist with visual merchandising and training needs as required by store leadership.
- Minimum 2 years of retail experience, preferably in a luxury environment; hospitality or client‑oriented roles acceptable in lieu of retail.
- Client‑centric, team‑oriented, and able to thrive in a fast‑paced retail setting.
- Professional presentation with strong verbal and written communication skills;
English required. - Dependable, punctual, flexible, and technologically proficient with Microsoft tools (Word, Excel, Outlook).
- Passion for fashion and the brand; additional languages (Spanish, Mandarin, Cantonese) are a plus.
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