Client Advisor; Keyholder - Southdale Center

Summary

The Client Advisor (Keyholder) is a brand ambassador responsible for delivering exceptional client experiences, cultivating long‑term relationships, and driving sales performance while supporting store operations and visual merchandising. This role participates as a collaborative team member and upholds brand standards in presentation and service.

• Welcome clients and provide a high‑touch, personalized client experience in line with brand standards.
• Build and maintain long‑lasting client relationships through proactive outreach and clienteling.
• Achieve and exceed individual sales goals and store KPIs (ADT, UPT, data capture, repurchase rate).
• Support store operations including inventory preparation, customer follow‑ups for charges/repairs/holds, and adherence to policies and procedures.
• Assist with visual merchandising and training needs as required by store leadership.

• Minimum 2 years of retail experience, preferably in a luxury environment; hospitality or client‑oriented roles acceptable in lieu of retail.
• Client‑centric, team‑oriented, and able to thrive in a fast‑paced retail setting.
• Professional presentation with strong verbal and written communication skills;
  English required.
• Dependable, punctual, flexible, and technologically proficient with Microsoft tools (Word, Excel, Outlook).
• Passion for fashion and the brand; additional languages (Spanish, Mandarin, Cantonese) are a plus.