Assistant Manager

Why J.McLaughlin?

J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin with a mission to create an American Sportswear brand that offered two key components: classic clothing with current relevance and a retail environment that has a neighborhood feel. The brand has always been more about style than fashion: straightforward, unpretentious, and devoid of the superfluous. Our clothing is rooted in the tradition of sport, work, and play.

With over 150 retail locations, each store is entirely unique and is attentively designed to reflect the town's color, character, and architecture. This attention to detail extends to exemplary customer service and local philanthropic engagement.

Our “Culture of Kindness” creates an environment with respect, politeness, consideration, and empathy that creates a family-like atmosphere and focuses on giving back to the community. The company has an entrepreneurial spirit which fosters great experience and career opportunities, complemented with our great incentive benefits programs.

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. The company is known for being “local and loyal”, building meaningful relationships within each community and providing customers with highly personalized service. We are a growing company with a focus on our culture of kindness, cultivating an exceptional atmosphere in which to work and shop.

We are looking for a highly motivated, results-driven Assistant Manager for our retail store. The ideal candidate should be sales-driven and a role model who builds impactful relationships. The Assistant Manager partners with the Store Manager on all aspects of the business, from sales, customer service, visual merchandising, team development, staffing and operations. As brand ambassadors, Assistant Managers are experts in taking care of clients, selling, driving the business, and creating a unique shopping experience.

• Act as the brand ambassador, embracing the company culture to develop strong relationships with clients and communities.
• Motivate and engage the store team by setting clear goals and expectations to achieve objectives and contribute to the overall success of the store.
• Provide exemplary client service to create a customer-centric, friendly retail environment that fosters loyalty within our communities.
• Mentor sales associates by providing them with selling techniques, product knowledge and clienteling methods to help them grow their business.
• Manage store operations to ensure all aspects of the business run effectively and efficiently while keeping customers the top priority.

• Support the store manager with all areas of the business, including sales, customer service, loss prevention, training, merchandising, inventory management and store operations.
• Create and maintain a culture of kindness that is client and team focused.
• Train and develop teams on selling skills, product knowledge and operations, and coach in the moment to maximize sales.
• Support the execution of a client outreach plan, utilizing clienteling tools to inform customers about upcoming events and new product arrivals.
• Assist store managers with store events and trunk shows, continuing to build a reputation of being a local and loyal retailer.
• Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions to the client.
• Understand sales plans, key metrics and how they contribute to the store’s overall success.
• Effectively use the POS system to provide exemplary customer service.
• Plan and prioritize the workload and ensure the customer is the top priority.
• Effectively communicate needs of the business with the Store Manager, District Manager and store teams.
• Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships.
• Answer customer questions, inquiries and concerns, and resolve issues in a timely manner.
• Communicate and execute all direction from Retail Operations and the Corporate Office.
• Assist the store…