Lead, Retail, Retail & Store Manager

Responsibilities

• Leading in alignment with the Arc’teryx Vision, Purpose and Values
• Supporting the entire in‑store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
• Supporting product guides in delivering a world‑class guest experience through authentic sharing of technical product knowledge
• Championing floor leadership and exceptional guest experience by leading from the floor five days a week
• Overseeing the floor which includes the five pillars of the business (experience, product, community, operations, and people)
• Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
• Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets
• Managing inventory throughout the day to maximize sell‑through, including receiving, processing, restocking, destocking, and visual merchandising
• Communicating all company initiatives, policies, and priorities to the team collaboratively with, or as required by, the Store Manager
• Utilizing all necessary tools to manage store business operations, overseeing sales targets, labor, and budget
• Networking with potential partners to support events and maximize brand engagement in the community
• Managing the opening and closing procedures for the store, as designed by the company and leadership team
• Answering store phones, responding to voicemails and store e‑mails, and occasionally to regional social media channels
• Rotating through areas of focus to deep dive into each of the five pillars of the business
• Utilizing the Point of Sale system to accurately and efficiently process guest transactions including warranties, used‑gear trade‑ins, purchases, and returns

• One or more years of leadership experience, and 1–2 years of retail experience
• A strong desire to unlock others’ potential and a natural inclination to coach
• A passion for customer service and delivering an exceptional guest experience, inspiring colleagues to follow your lead
• Ability to give and receive timely feedback, coaching, and development in the moment
• Comfortable enforcing health and safety guidelines at all times
• Proven ability to set a clear vision, align your team around common goals, and foster commitment
• Strong time‑management skills with the ability to prioritize and adapt to daily business needs, giving feedback and direction as needed
• Highly flexible and adaptable when faced with ambiguity
• Commitment to seek the best solutions, even if not the easiest, to do what is right
• Passion for outdoor life and a desire to get outside and live that passion
• Strong written and verbal communication skills
• Ability to lift up to 30 lbs

• All employees are expected to be available to work “Black Friday” (the day after U.S. Thanksgiving) and from the second week of December until the end of the holiday season, as defined each year.
• Fully accountable for and oversee the execution of all deliverables on the Store Lead Role and Responsibilities document, and perform Product Guide responsibilities as needed.
• Under direction of the Store Manager and Assistant Manager, perform other projects, duties, and assignments as required.

• Available for a minimum of one open, one close, and one weekend shift each week.
• Availability must reflect business needs, which may change from time to time at the discretion of the Store Manager.
• Full Time – 30–40 hours per week (5 days a week).
• Part Time – 10–30 hours per week (2–4 days a week).

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and do so in a safe space fueled by curiosity and acceptance. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Arc’teryx is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.