Store Manager, Retail & Store Manager

Store Manager
Mission:
Deliver the World's Best Luxury Beauty Buying Experience

Job Title:

Store Manager
Company:
Cos Bar Retail

Reports To:

Vice President of Stores
Classification:
Exempt
Number of Direct Reports: 2-4

Our Store Managers are responsible for building, inspiring, and developing high-performing teams that embody our brand values and deliver an exceptional luxury retail experience. Through strategic leadership, coaching, and talent development, they drive sales performance while fostering a culture of accountability, collaboration, and excellence.

As brand ambassadors, Store Managers lead by example, ensuring every client receives a personalized, elevated service experience that exceeds expectations and cultivates lasting loyalty. They also partner closely with the Marketing team to plan and execute impactful in-store events and activations that enhance brand awareness, drive client engagement, and support business growth.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Drive and exceed store sales goals, profitability targets, and key performance indicators (KPIs).

Analyze daily, weekly, and monthly business performance to identify opportunities and implement strategies that improve individual and team results.

Lead by example on the sales floor, inspiring the team to consistently achieve exceptional performance.

Provide ongoing coaching, tools, and development to empower Beauty Specialists to build meaningful client relationships through personalized clienteling.

Drive individual and team accountability for delivering exceptional service standards and achieving sales objectives.

Recruit, onboard, train, coach, and develop a high-performing team of Beauty Specialists.

Foster a culture of collaboration, accountability, professionalism, creativity, and continuous learning.

Conduct regular performance discussions, coaching sessions, and development planning to maximize team effectiveness.

Partner with Human Resources to address employee relations and performance matters in a timely and professional manner.

Develop schedules that optimize business needs while ensuring exceptional client service and operational efficiency.

Champion an elevated luxury client experience by ensuring personalized, knowledgeable, and memorable service with every interaction.

Inspire Beauty Specialists to cultivate long-term client relationships that drive loyalty, retention, and repeat business.

Ensure all team members maintain expert knowledge of products, services, brands, and emerging beauty trends.

Oversee all day-to-day operational functions to ensure efficient, compliant, and profitable store operations.

Maintain appropriate inventory levels by partnering with the Buying Team to forecast and communicate store-specific inventory needs.

Ensure the sales floor, stockroom, and all non-selling areas meet company standards for organization, cleanliness, and operational excellence.

Maintain visual merchandising standards that reflect the brand's luxury positioning and ensure all merchandising guidelines are executed consistently.

Encourage innovative merchandising ideas while maintaining brand consistency and visual excellence.

Ensure compliance with all company policies, procedures, safety standards, and operational guidelines.

Meet all deadlines established by Corporate, Buying, Marketing, and Leadership teams.

Serve as the primary communication link between Corporate, Buyers, Marketing, Store Directors, and the store team, ensuring timely and effective communication of company initiatives.

Collaborate with cross-functional partners to successfully execute product launches, promotional campaigns, and in-store events.

Serve as a passionate brand ambassador, strengthening the store's presence within the local community.

Develop and nurture strategic partnerships with local businesses, organizations, and community leaders to increase brand awareness and generate new business opportunities.

Collaborate with Marketing and Store Director to maximize the store's local marketing initiatives, social media presence, and community events.

Identify, develop, and execute community engagement initiatives that support business objectives, enhance brand visibility, and cultivate lasting client relationships.

Represent the brand at community events and networking opportunities to expand market presence and reinforce the company's luxury reputation.

Demonstrate professionalism, integrity, and sound judgment while consistently embodying the company's values and luxury service standards.

Lead with a client-first mindset, fostering an inclusive, positive, and results-driven culture.

Perform additional duties and special projects…