Clerical Support- Front Desk (Edinboro, PA)

Clerical Support
- Front Desk (Edinboro, PA)

Clerical Support
- Front Desk (Full
- Time)

This position comes with excellent benefits :

• 15 paid holidays per year
• Paid Time Off: 10 Vacation Days, 14 Sick Days, and 5 Personal/Emergency Days (pro-rated for 26-27 SY)
• Full Medical-PPO, Dental, Prescription, & Vision Insurance after 30 days for employee and dependents at $75.00 per month payroll deduction
• Employer-paid Life Insurance after 30 days of employment
• Pay rate: $17.75/hour, firm
• Hours:
  
  Monday-Friday 8:00 AM – 3:30 PM / 35 Hour Work Week / 7 hr work day with ½ hr. unpaid lunch

I.

Position Summary:

The Secretary is directly responsible to the program supervisor, assistant director, and/or director within the assigned program area. The individual in this position shall support programmatic staff to effectively deliver services within the assigned position.

II. Required Qualifications :

• High school or GED diploma
• Proficient in technology use, including software and web-based applications

III. Desired Qualifications :

• Associate's degree in a related field
• A minimum of two years' successful experience in a professional office setting

IV. Essential Functions and Responsibilities:

• Effectively communicate both verbally and in writing with internal and external stakeholders to deliver high-quality customer service
• Support data-driven decisions by collecting, monitoring, and reporting on data related to the assigned program area, using various software and web-based technologies
• Proactively provide support to programmatic and administrative staff, assigned projects, and initiatives, according to IU procedures
• Prepare documents, reports, letters, memoranda, requisitions, and forms using applicable word processing, database, spreadsheet, and file server software systems in accordance with IU procedures
• Maintain programmatic records to include necessary calendars, manuals, files, deadlines, and communications to ensure continuity of services
• Respond to routine requests for information from internal staff as well as external customers via the phone, mail, and email
• Arrange appointments and meetings as appropriate, including travel, facilities, lodging, materials, registrations, and refreshments and follow-up as required
• Develop and maintain an efficient, comprehensive, and accessible document management system on various projects
• Assist with conference and workshop support, including enrollments, registration, preparation of handouts, visual aids, and post workshop follow-up
• Serve in a back-up capacity by cross-training with colleagues in related positions
• Coverage of reception as needed and conducting fingerprinting services for customers
• Perform other related duties as assigned

V. Performance Factors/Job

Competencies:

• Must be able to pleasantly communicate, both orally and in writing, and to explain complex instructions in an easily understandable fashion.
• Must be able to work effectively in a collaborative team environment.
• Must be flexible and able to tolerate many situations and personalities.
• Must have auditory acuity to listen to other people on telephone and in person.
• Must have verbal skills to communicate effectively with the public.
• Must be able to withstand emotional stress.
• Must be able to organize and maintain programmatic files.
• Must adapt to new and emerging technologies to improve programmatic efficiency.
• Prioritize and efficiently complete tasks with minimal supervision.

VI. Work Environment:

This job operates in a professional office environment. Incumbent must be able to sit at desk for extended periods of time. This role routinely uses standard office equipment with a vast majority of the time utilizing computers to complete daily tasks.

VII. Physical Demands : (% of time)

Standing:
Occasionally (