Records Associate

RECORDS ASSOCIATE

Posting Number: SRGV
8998
Number of Vacancies: 1
Location: Brownsville, Texas
Department: Registrar
FLSA: Non-Exempt

Reviews student records and processes student record requests. Verifies and maintains student records, provides information to students and visitors, and resolves routine and non-routine customer problems.

• Reviews student records to ensure accuracy of data.
• Identifies discrepancies and determines appropriate course of action for complex issues.
• Audits, updates, and maintains records in student information system.
• Processes requests for student transcripts, enrollment and degree verifications, address changes and other student records requests.
• Provides enrollment and student record assistance in person to current, former, and prospective students. Researches academic records for current and former students.
• Answers telephone and emails, typically as second-tier support, resolving complex or unusual matters for current and prospective students and third parties.
• Prepares weekly reports and correspondence.
• Processes requests for residency reclassification, out-of-state tuition waivers, changes of major.
• Reconciles data discrepancies for reporting requirements.
• Assists with academic scheduling, registration, and supports faculty needs for assistance with the student information system.
• Assists with commencement ceremonies.
• Performs other duties as assigned.

General supervision from the Assistant University Registrar.

May supervise assigned support staff.

High school diploma or equivalent.

Associate’s degree or 60 hours of undergraduate coursework.

None.

• Four (4) years of clerical experience or in an area that is directly related to the duties specified above; or
• Two (2) years of clerical experience or in an area directly related to the duties specified above with an Associate's degree or 60 hours of undergraduate coursework.

N/A

Use of standard office equipment.

Needs to be able to successfully perform all required duties. Office Environment; some travel and weekend work is required.

Ability to prioritize own workload and readjust as needed. Knowledge of customer service standards and procedures. Knowledge of the rules, regulations, and laws regarding student records. Must possess the ability to maintain confidentiality of records and information.

It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment.

We encourage women, minorities and differently abled persons to apply for employment positions of interest.